Enrollment Assistant for Workforce Solutions (2 Positions)

Posting Details

Posting Summary

Working Title Enrollment Assistant for Workforce Solutions (2 Positions) Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 295W0404 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Suffolk - 800 Hiring Range $16.83 per hour, part time Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Availability needed to work between 8:30 a.m. and 5:00 p.m.

Some weekends throughout the year may be required

29 hrs. per week, part time

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Enrollment Assistant position works directly with students to take inbound calls, make outbound calls, respond to emails, collect and process documentation from students for funding and enrollment, and attend open houses and community events as needed. It requires the ability to adapt to the changing needs of the division, be flexible, follow instructions, and meet multiple deadlines at once.

This recruitment is to fill 2 positions.

The ideal candidate will understand the importance of identifying prospective students as well as timely follow-up to convert those interested from prospects to applicants. Once a student has applied, the person in this position will be required to provide follow-up, troubleshoot any barriers the student may have as well as outline the onboarding process for new students.

The ability to provide excellent customer service is essential to this position. This includes strong interpersonal and communication skills. The selected candidates must also exhibit excellent problem-solving skills and an ability to connect with a diverse population. This position will also support the front desk. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and to be a problem solver for students and staff.

Functional Responsibilities:

• Assist students with the enrollment process
• Collect and process documents
• Register students in classes
• Perform other related work activities as assigned

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated strong customer service and interpersonal skills, including the ability to effectively follow up, follow through, engage, provide support to, and motivate students.
• Demonstrated organizational skills, attention to detail, and time management skills
• Demonstrated problem-solving skills, working under pressure and meeting multiple deadlines at once
• Demonstrated excellent oral and written communication skills
• Demonstrated adaptability, versatility, and flexibility
• Demonstrated proficiency with a variety of PC-based software (Office 365)

Additional Considerations

N/A

Operation of a State Vehicle No Supervises Employees No Required Travel

N/A

Posting Detail Information

Posting Number WGE_3404P Recruitment Type General Public - G Number of Vacancies 2 Position End Date (if temporary) Job Open Date 08/27/2026 Job Close Date 09/10/2026 Open Until Filled No Agency Website TCC.EDU Contact Name Lizette White Email ldwhite@tcc.edu Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100409

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you willing to work at our location in Suffolk?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Alternative Hiring Process Letter