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Enhancement Manager

BrightView

Albuquerque, NM

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JOB DETAILS
SKILLS
Customer Service Management, Customer Support/Service, Disease, Electricity, Home Inspections, Landscaping, Leadership, Lift/Move 40 Pounds, Marconi/MSI Planet, Medications, Needs Assessment, People Management, Purchase Orders, Quality Metrics, Revenue Growth, Safety Standards, Sales, Sales Management, Schedule Development, Staff Requirements, Time Management
LOCATION
Albuquerque, NM
POSTED
30+ days ago
Description


The Best Teams are Created and Maintained Here.


Job Summary


+ The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs support the Account Managers in estimating, design, and client meetings, as well as sell enhancement services to clients, with or without base maintenance contracts. The EM oversees a commercial landscape portfolio and multiple service teams. The EM is responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.


Duties and Responsibilities:


+ Understand client needs via regular communication with the Account Manager(s)

+ Manage all landscape enhancement services, including the coordination of all materials, people, equipment, and subcontractors required to produce quality work.

+ Inspect properties before scheduled service to properly prepare a specific action plan for service.

+ Understand irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party.

+ Monitor all aspects of the landscape and identify insect or disease problems.

+ Perform hands-on work with crews to meet work and scheduling demands.

+ Implement and enforce BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment.

+ Work with the Branch Manager to identify staffing needs, hire new crew members, and prepare daily crew schedules.

+ Ensure proper paperwork is completed for all employee changes and hires.

+ Communicate with, counsel, train, discipline, review, and develop a growth plan for employees.

+ Hands-on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards.

+ Focus on safety and monitor safety records.

+ Maintain and manage all required administrative systems, including but not limited to time sheets, job databases, and service schedules.

+ Order materials as needed and monitor costs and deliveries.

+ Request purchase orders and use in accordance with company guidelines.

+ Assist the Branch Manager in the performance of enhancement sales tasks as required.


Education and Experience:


+ Associate degree (minimum 2 years) in a business-related field or equivalent experience required.

+ Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace

+ Minimum of 1 year of supervisory experience

+ Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)


Physical Demands/Requirements:


+ Ability to lift and carry 40 lbs.

+ Be at least 18 years old (21 if operating company provided vehicles)

+ Possess strong stamina and have the ability to work outdoors in various weather conditions including extreme heat and cold.

+ Ability to bend, stoop, and twist continuously throughout the day

+ Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur.


Work Environment:


+ Work in an indoor office and outdoors during site walkthroughs and site supervision duties.

+ Ability to work outdoors/indoors in moderate to extreme weather conditions (e.g., temperatures more than 100°F, temperatures below 32°F, various levels of humidity)

+ Ability to work in direct sunlight for extended periods of time.

+ Work outdoors near automotive traffic, bodies of water, fumes, dust, mechanical and/or electrical hazards.

+ Ability to work in environments where extended periods of loud noise are present.

+ Ability to work in environments where exposure to allergens such as pollen and rag weed, insects such as bees and spiders and reptiles such as lizards and snakes.


_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._


_This job description is subject to change at any time._


_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_ _._


_It’s Not Just a Team. It’s One BrightView._

About the Company

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BrightView