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Engineering Technician I

Revive Business Solutions

  • Lanham, MD
  • 5 days ago

    Highlights

    The technician will deliver technical support for hardware and software systems, debug and troubleshoot issues or failures, perform hands-on radio repairs, report results, and recommend root causes and solutions. Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.

    Numbers & Facts

    LocationLanham, MD

    Description

    General Summary
    • Responsible for executing test methodologies for various technologies, with a strong focus on two-way radios and RF test equipment.
    • This role involves following, adapting, and helping to define established procedures as needed.
    • The technician will deliver technical support for hardware and software systems, debug and troubleshoot issues or failures, perform hands-on radio repairs, report results, and recommend root causes and solutions.
    • Additional responsibilities include the set-up, maintenance, and repair of specialized test equipment, as well as providing input on equipment selection.
    • A unique combination of strong knowledge in two-way radios and RF communications is essential, alongside solid computer and networking skills.
    • Candidates must possess good verbal and written English communication abilities, general PC proficiency, and the capability to read and easily understand technical specifications.

    Minimum Qualifications
    • High School Diploma or equivalent.
    • 1+ year of testing, QC, measurement, technical support, or related work experience.
    • Working knowledge of Microsoft Excel spreadsheets.

    Preferred Qualifications
    • Associate's degree in Computer Science, Engineering, or a related field.
    • 1 to 3+ years of electronics, semiconductor, RF testing, radio repair, or related work experience.
    • Strong working knowledge of two-way radios and RF communications theory.

    Principal Duties and Responsibilities
    • Executes test plans for various technologies, including RF and radio communications, and provides feedback to customers on outcomes or issues.
    • Makes recommendations for modifications to plans.
    • Provides dedicated technical support and troubleshooting for radio equipment, taking proactive measures to prevent recurring issues.
    • Diagnoses hardware and software faults in two-way radios and executes necessary repairs.
    • Performs set-up of specialized test equipment, as well as loading and running programs or builds. Provides input on equipment selection.
    • Performs calibration, maintenance, and upgrades of test equipment and tools according to standards and procedures.
    • Identifies issues with both test equipment and radio hardware, and performs moderately complex repairs.
    • Tests and debugs circuit boards and computer software.
    • Executes test methodologies for various technologies, following and adapting established procedures as needed, and documents results.
    • Debugs and troubleshoots moderately complex testing issues or failures and recommends root causes and solutions.
    • Conducts advanced analyses and gathers information to identify where an issue has occurred and makes recommendations for how to address the issue.
    • Collaborates with individuals inside own team and with other teams to complete project work.
    • Communicates with team lead to provide status and information about impending obstacles and recommends solutions.
    • Manages individual project priorities, deadlines, and deliverables with guidance.
    • Adapts to significant changes and setbacks in order to manage pressure and meet deadlines.
    • Conducts quality assurance checks on all repaired and tested two-way radios prior to final approval.
    • Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
    • Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
    • Some creativity may be required to troubleshoot technical problems or deal with Client circumstances.
    • Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.

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