Engineering/Technical - Field Service Planner

Job Title: Field Service Planner

Location: EL PASO, Texas, 79912

Duration: 06 Months

Position Summary:

• The Order Processing Specialist is responsible for ensuring the accurate, timely, and compliant execution of customer orders throughout the order fulfillment lifecycle.
• This role supports manufacturing operations by coordinating order planning, maintaining system data integrity, and ensuring alignment with production schedules and plant capacity.
• The position partners with Engineering, Planning, Manufacturing, Logistics, and Customer Service to support on-time delivery, operational efficiency, and continuous improvement while delivering a high level of customer service.

Essential Duties and Responsibilities:

• Manage the end-to-end execution of customer orders, ensuring accuracy, compliance, and timely completion throughout the order lifecycle.
• Review, validate, and maintain customer order information to ensure data integrity and accuracy.
• Schedule customer orders in alignment with production lead times, plant capacity, and customer requirements.
• Monitor milestone completion and maintain accurate order status within SAP, Symmetry, and other business systems.
• Coordinate engineering activities to ensure timely assignment and completion in support of customer commitments.
• Maintain accurate customer ship dates throughout the planning process to ensure alignment with production schedules and customer expectations.
• Utilize capacity planning tools to support production balancing and level loading.
• Monitor daily order queues, prioritize workload, and proactively resolve planning issues to support on-time execution.
• Process customer order authorization requests accurately and within established service level expectations.
• Manage customer complaint cases by coordinating timely cross-functional resolution and communicating updates to stakeholders as appropriate.
• Escalate order risks, scheduling conflicts, capacity constraints, or other issues that may impact customer commitments.
• Maintain accurate documentation supporting customer orders, engineering activities, and order authorizations.
• Collaborate with Engineering, Planning, Manufacturing, Logistics, Customer Service, and other cross-functional teams to ensure successful order execution.
• Identify opportunities to improve processes, increase operational efficiency, and support continuous improvement initiatives.
• Perform other duties and special projects as assigned.
• Qualifications

Education:

• Bachelor's degree in Business Administration, Supply Chain Management, Industrial Engineering, Operations Management, or a related field is required.

Experience, Knowledge, Skills, and Abilities:

• Experience supporting order management, production planning, supply chain, or manufacturing operations in a fast-paced manufacturing environment.
• Hands-on experience using SAP ERP and advanced proficiency in Microsoft Excel for data analysis, reporting, and order management.
• Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and meeting deadlines.
• Self-motivated with the ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Proactive mindset with the ability to anticipate issues, identify solutions, and take initiative with minimal direction.
• Strong analytical, critical thinking, and problem-solving skills with the ability to make informed business decisions.
• Exceptional organizational skills with a high degree of attention to detail and data accuracy.
• Ability to quickly learn new systems, processes, and business requirements while adapting to changing business needs.
• Excellent verbal and written communication skills with the ability to build collaborative relationships across cross-functional teams.
• Customer-focused with a strong sense of urgency, accountability, and ownership.
• Commitment to continuous improvement and driving operational excellence.