Highlights
As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.8-12 years of experience in technical program or project management 5 years minimum experience in Contact Center Domain 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs Strong technical fluency, able to work directly with engineering teams The ability to empower, mentor, and lead geographically dispersed teams Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience. At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience.
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1976 |
| Website | https://www.apple.com/jobs |
Description
At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers' experiences.
Join Apple's Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you! The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.8-12 years of experience in technical program or project management 5 years minimum experience in Contact Center Domain 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs Strong technical fluency, able to work directly with engineering teams The ability to empower, mentor, and lead geographically dispersed teams Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.Excellent communicator - verbal and written and excellent presentation skills. Knowledge of visual design tools is a plus. Sharp analytical mindset.
About Company
We bring amazing people together to make amazing things happen.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
About Apple
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.