Engineering Manager, Web Services

Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers and supports pioneering technology solutions that connect, enable and inspire the HBS community to educate leaders who make a difference in the world. By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers and supports pioneering technology solutions that connect, enable and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information: HBS IT seeks a Principal IAM (Identity and Access Management) Engineer to provide operational leadership and service management for our identity and access technology platforms. This role collaborates in the design, development, testing, delivery, and support of high-quality and innovative services. The ideal candidate will be an agile self-starter who navigates ambiguity with focus and clarity. Serve as Service Owner and Technical Oversight Lead for HBS identity and access management platforms, providing technical leadership and accountability for operational excellence, system administration, and continuous improvement - Provide technical leadership on design, advanced support, troubleshooting, process improvement, and documentation - Lead the full IAM service lifecycle, from strategy and design through implementation, optimization, and ongoing support, while evaluating business and risk implications - Build and maintain partnerships with IT colleagues, HBS Partners, Managed Service Providers (MSP), and vendors to support enterprise goals and high-quality service delivery - Oversee MSP relationships and vendor performance, ensuring operational effectiveness and compliance with university standards - Serve as a mentor to engineers and provide supervision of temporary resources who deliver reliable, scalable, and secure environments. - Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents - Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required - Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided) - Must participate in a shared 24x7x365 on call rotation with other IT staff Minimum of seven years’ post-secondary education or relevant work experience Experience with identity and access management technologies, including platform administration, directory services, authentication protocols, and security - Experience leading services through full lifecycle using Agile delivery methodologies - Demonstrated success delivering or managing advanced technology services and infrastructure, including on-premises and/or cloud - Advanced ability to collaborate across-teams build trusted partnerships and adapt effectively within a dynamic environment - Experience driving process improvement and change management Compensation Range/Rate (including Shift Differential if applicable): $135,000 - $140,000, salary commensurate with experience - This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday - Friday. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Medical, dental, and vision health insurance coverage starting on day one - Retirement plans with university contributions - Professional development opportunities including tuition assistance and reimbursement - We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. HybridHarvard Job Function: Information TechnologyUnion: 00 - Non Union, Exempt or TemporarySalary Grade: 059Department: Information TechnologyFLSA Status: Exempt5c143e31-5e48-4549-b638-05792d185386