Highlights
You'll help build and improve the support model for critical platforms, guide incident response, and work with product, engineering, operations, and vendor teams to solve complex technical issues. As the Engineering Manager, RMN Platform Operations, you'll lead the team responsible for keeping Best Buy's Retail Media Network platform ecosystem running smoothly.
Numbers & Facts
| Location | Minneapolis, Minnesota |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
Description
As the Engineering Manager, RMN Platform Operations, you'll lead the team responsible for keeping Best Buy's Retail Media Network platform ecosystem running smoothly. You'll help build and improve the support model for critical platforms, guide incident response, and work with product, engineering, operations, and vendor teams to solve complex technical issues. This is a great opportunity to shape how platform operations scale while leading a team focused on reliability, service quality, and continuous improvement.
In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.
What you'll do
In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.
What you'll do
- Lead operational readiness, launch support, hypercare, and post-go-live stabilization activities for the RMN Pitch-to-Pay program
- Oversee technical triage, incident response, escalations, and root cause analysis
- Partner with cross-functional teams to resolve platform, integration, and data issues
- Define support processes, service levels, metrics, and operational reporting
- Improve platform reliability through automation, documentation, and process improvements
- Coach and support engineers while building a strong operations culture
- Support the evolution of intelligent automation and future agentic support capabilities across RMN platforms
Basic qualifications
- Bachelor's degree in a related field or equivalent practical experience
- 5 years delivering, supporting and operating enterprise technology platforms
- 2 years leading engineering, platform operations, or technical support teams
- 5 years of experience managing production incidents, escalations, and root cause analysis
- 5 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows
- 3 years of experience utilizing enterprise ticketing platforms (ie. Jira, Service Now)
- 2 years of experience supporting service operations, including SLA and KPI management
Preferred qualifications
- 5 years of experience leading platform operations, reliability, or support engineering functions
- 2 years of experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms
- Experience managing large, integrated platform environments and vendor relationships
- 2 years of experience improving operations through automation and self-service capabilities
- Ability to influence teams and build strong partnerships across the organization
What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
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