Engineering Manager, Platform Services

Apple Inc

Austin, TX

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Apple, Cloud Architecture, Communication Skills, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Customer Experience, Database Administration, DevOps, Diversity, Docker, Emerging Technology, Engineering Management, Establish Priorities, GCP (Good Clinical Practices), High Availability, Identify Issues, Identity Data Management, Incident Response, Information/Data Security (InfoSec), Java, Leadership, Linux Operating System, Machine Learning, Manufacturing, Mentoring, Metrics, Operational Strategy, Problem Solving Skills, Process Improvement, Product Engineering, Product Lifecycle, Product/Service Launch, Production Control, Production Systems, Programming Languages, Progress Reports, Reliability Engineering, Resource Management, Risk Analysis, Root Cause Analysis, Software Administration, Software Engineering, Source Code/Configuration Management (SCM), Supply Chain, System Architecture, Systems Administration/Management, Team Lead/Manager, Team Player, Unix Operating Systems, Web Services Architecture
LOCATION
Austin, TX
POSTED
30+ days ago

At Apple, new insights often become revolutionary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and theres no telling what you could accomplish.

Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apples operations secure and running. The team manages identity, device security, and anti-abuse platforms - covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production - managing serial numbers, network credentials, and verified software.

The Emerging Technologies team specializes in building forward-looking, extremely scalable platforms. The team is passionate about solving challenging problems, exploring new domains, and engineering transformational solutions. The diversity of our team and thinking inspires innovation that runs through everything we do.

In this role, you will lead a team designing and developing world-class operations solutions for platforms that power many of the services that bring Apples products to our customers. You will work with a passionate team that lives and breathes scale and security. If youre excited about being challenged and making a significant impact in the tech world, we want to hear from you. As a Manager for Site Reliability and Operations (SRE), you will lead a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of production systems. This role combines technical expertise with leadership skills to drive operational excellence and foster a culture of collaboration and continuous improvement. As part of the role, you will work with the team to automate operations, optimize infrastructure, and troubleshoot issues in an exciting, fast-paced environment.

This role is designed for driven individuals who:

  • Love learning new technologies and thrive in solving complex challenges.
  • Comfortable in a fast-paced, changing environment and able to manage competing priorities.
  • Ability to work effectively across teams and influence without authority.
  • Are independent, motivated, and excited to take on ambitious projects.
  • Excel at collaborating with engineering teams and can stay calm under pressure.
  • Have a passion for delivering quality, reliable solutions in a dynamic, high-energy workplace.Lead, mentor, and develop a team of SREs. Foster a culture of reliability and excellence within the team. Promote continuous learning and knowledge sharing. Help the team build and maintain robust, highly available systems. Automate CI/CD processes. Ensure the availability and performance of production systems. Oversee incident response, post-mortem analysis, and root cause investigations. Implement and maintain service-level objectives (SLOs) and service-level indicators (SLIs). Work closely with development, quality, product, and other engineering teams to ensure reliability is prioritized in the development lifecycle. Communicate effectively with stakeholders regarding reliability metrics, incident reports, and team progress. Develop and execute a strategic roadmap for the SRE team. Identify areas for improvement and propose solutions that align with business goals. Optimize resource allocation and usage for operational efficiency. Identify and assess risks to production systems and work to mitigate them.BS degree or higher in Computer Science or a related field. 5+ years in a site reliability engineering, DevOps, or related role, with at least 2 years in a lead capacity. Strong understanding of systems architecture, cloud infrastructure, and monitoring tools. Proficiency in one or more programming languages, in particular Java. Proven experience in leading and mentoring engineering teams. Strong analytical skills and the ability to troubleshoot complex systems. Knowledge of fundamentals of network, databases, system administration, version control, CI/CD automations. Machine Learning will be a plus. Strong problem-solving and communication skills.Knowledgeable with container-based technologies such as Docker, Kubernetes, or EKS. Knowledgeable with modern web services architectures and cloud platforms such as AWS and GCP. Exceptional analytical and troubleshooting skills in complex Unix/Linux systems environments and applications implementations. Ability to build tools from scratch. Ability to work in a collaborative environment.

About the Company

A

Apple Inc

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1976
WEBSITE
https://www.apple.com/jobs