Engineering Manager, Cloud Support Platform

Engineering Manager, Cloud Support Platform

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XIn most instances, this position requires in-person interviews as part of the hiring process

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience in technical leadership, leading project teams, and setting technical direction.
• Experience in people management.

Preferred qualifications:

• Masters degree or PhD in related field.
• 3 years of experience in direct technical leadership and people management.
• Experience in software development using one or more general-purpose programming languages (e.g., C/C++, Java, Go).

About the job

Google Cloud's mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren't just building technology; you're shaping the frontier of enterprise and driving the evolution of advanced models.

This is a unique opportunity to have a large impact driving Cloud's growth and impact the customer and internal agent experience through multiple initiatives. Initiatives not only allows you to help shape the outlook and roadmap of the Cloud Support Platform and its implementation in phases, but also allows you to collaborate with many Cloud Product and Business teams and provide a unique opportunity to learn about multiple products and business processes across major Cloud product areas.

As Engineering Manager, you will be passionate about helping customer be successful in their Cloud journey and accelerate Google Clouds growth through building solutions/systems. Cloud Support Platform (CSP) is working initiatives to contribute to the growth for Google Cloud. These initiatives range helping customers get better support to driving Clouds adoption. This role will require involvement in shaping product outlook and delivering these initiatives by partnering with product and other engineering teams.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead the CSP technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
• Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
• Direct end-to-end software development, driving robust design, operations, and impactful, high-quality product launches.
• Build and mentor a high-performing engineering organization through effective coaching, strategies, and succession planning.
• Partner with product manager, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.