Highlights
Essential Duties and Responsibilities: Advanced Technical Support: Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems. Overview of the Position: The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment.
Numbers & Facts
| Location | Provo, UT |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1957 |
| Website | https://www.heico.com/ |
Description
Overview of the Position:
The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. This role is responsible for ensuring minimal downtime, optimal end-user experience, and efficient operation of desktop systems. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services.
Essential Duties and Responsibilities:
Advanced Technical Support:
Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems.
System Maintenance:
Deploy, configure, and maintain desktop hardware, operating systems and software applications.
User Management:
Support and manage user accounts, including rights, security, and system groups, using Active Directory.
Incident Resolution:
Manage and track incidents and service requests in a ticketing system and document resolutions.
Mentorship:
Assist and mentor junior support staff in resolving complex issues and adhering to best practices.
IT Project Contribution:
Participate in IT projects, providing technical expertise and contributing to system improvements.
Customer Service:
Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure.
Other Knowledge, Skills, and Abilities:
- Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers.
- Effective interpersonal skills to work with internal and external customers.
- Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems.
About Company
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.