Engineer (ServiceNow)

We are seeking an experienced ServiceNow Engineer for a contract position based in Minneapolis, Minnesota. This is a 6-month contract to start, available on a remote basis. You will work on platform implementations, enhancements, and enterprise-scale initiatives in a hands-on technical role.

Responsibilities

• Lead ServiceNow platform implementations and major enhancement programs
• Design and develop solutions across ServiceNow modules in enterprise environments
• Mentor developers and administrators on ServiceNow best practices and technical approaches
• Support governance controls, SDLC processes, and multiple integrations in complex enterprise settings
• Collaborate with stakeholders to translate business requirements into technical solutions

Qualifications

• Required

• 8-12+ years of overall IT experience

• 5-8+ years of hands-on ServiceNow experience

• Experience leading platform implementations or major enhancement programs

• Experience mentoring developers and administrators

• Experience working in enterprise-scale environments with multiple integrations, governance controls, and SDLC processes

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ITIL 4 Foundation certification

• Preferred

• Experience leading ServiceNow transformations or platform consolidations

• Experience working with managed service providers and offshore development teams

• Experience supporting regulated organizations with audit, compliance, and security requirements

• At least one ServiceNow implementation specialist certification:

• CIS-ITSM (Certified Implementation Specialist - ITSM)

• CIS-Discovery

• CIS-Service Mapping

• CIS-CMDB / Data Foundations

• CIS-CSM (if customer workflows are in scope)

• CIS-HRSD (if employee workflows are in scope)