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Engineer II - Application Support

Holman Enterprises, Inc.

  • New Jersey
  • 30+ days ago
  • Remote

    Highlights

    Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution. Tests developer-submitted changes and coordinates business acceptance testing and approvals.

    Numbers & Facts

    LocationNew Jersey (
    Remote
    )

    Description

    Position Description:

    • Supports application software and performs upgrades following established procedures
    • Provisions user and administrator access for applications and systems
    • Installs application patches in accordance with standard processes
    • Troubleshoots and resolves technical issues across systems and applications
    • Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
    • Maintains system/application documentation and operational procedures
    • Monitors application availability, capacity, and performance against established metrics
    • Reviews system alerts for accuracy and takes corrective action as needed
    • Provides troubleshooting and end-user support for business teams using applications/systems
    • Manages the promotion of code and changes across Dev, QA, and Production environments
    • Tests developer-submitted changes and coordinates business acceptance testing and approvals
    • Supports disaster recovery (DR) planning and testing for assigned applications/systems
    • Develops system standards, procedures, and support documentation for both technical teams and end users
    • Partners with development teams to test and approve application enhancements and modifications
    • Utilizes out-of-the-box tools and modules to support business needs and requests
    • Trains and mentors team members
    • Conducts system tuning and capacity planning, recommending performance improvements
    • Leads planning efforts for new implementations, upgrades, and enhancements
    • Evaluates new tools/modules and provides recommendations
    • Collaborates with development teams to define application strategies and direction
    • Completes additional duties and special projects as assigned

    Education and/or Training:

    • Bachelor Degree in Computer Science or related field is preferred.

    • Experience with Hyland Onbase and OpenText Scanning

    Relevant Work Experience:

    • 5+ years’ experience supporting IT Systems/Applications.

    #LI-BS1

    #LI-REMOTE

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