Engineer - Degreed I

Job Title: Field Service Technician / Engineer (Medical Devices)

Location: New York City, NY or Kansas City, MO

Travel Requirement: Up to 80% Domestic Travel

Duration: 12 Months

About the Role

We are seeking a dedicated Field Service Professional to join our team under the supervision of the Field Service Manager. In this role, you will be the face of our company, ensuring that high-quality medical device systems and components are installed, maintained, serviced, and tested to the highest standards.

If you thrive in a dynamic, high-impact environment, enjoy problem-solving in the field, and want to contribute to life-changing medical innovations, we want to hear from you!

Key Responsibilities

• Technical Execution: Perform proper system installations, execute hardware/software upgrades, handle service repair calls, and complete scheduled preventive maintenance on medical systems.
• Compliance & Documentation: Maintain complete and accurate service records for our Quality Management System (QMS) while complying with U.S. FDA regulations and internal company policies.
• Travel & Operations: Efficiently manage work-related travel, communications, and business expense reports based on weekly schedules.

Collaboration: Maintain positive, cooperative communication with customers, contractors, vendors, and cross-functional teams across a matrixed organization.

What We're Looking For (Qualifications)

Education: Associate's or technical degree required (or equivalent relevant experience); Bachelor's degree in Biomedical Engineering preferred.

Experience: Previous experience working within a medical device company is a strong plus.

Technical & Physical Skills:

• Exceptional troubleshooting and mechanical assembly skills (comfortable working with tools).
• Physical ability to lift up to 50 pounds.
• Ability to work well independently as well as within a team.
• Soft Skills: Strong organizational, follow-up, and multitasking abilities with a positive, optimistic attitude and great communication skills.
• Flexibility: Ability to work in a fast-paced, geographically diverse environment and work overtime (OT) as needed.