Engineer, Customer Quality

Engineer, Customer Quality Job Details | Danfoss

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.

Modify Cookie Preferences

Reject All Cookies Accept All Cookies

Skip to main content

• Search Jobs

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

• Search Jobs

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

• Job Search

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Master Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Search Jobs

Job Description

Req ID: 50574

Job Location: Utica, NY, US

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Annual Salary Range: USD 80,000 - 105,000

Job Experience Level: Mid-Senior level

Job Title: Engineer, Customer Quality

The Impact You'll Make

Leads customer quality support, complaints, containment, corrective actions, 8D responses, customer communication, issue prevention, and customer quality metrics for liquid-cooling components manufactured or distributed from Utica.

This role represents the customer impact inside the site and drives disciplined closure of quality issues affecting liquid-cooling performance, delivery confidence, traceability, packaging, labeling, cleanliness, leak/pressure integrity, and product conformance.

What You'll Be Doing

Essential Duties and Responsibilities

• Lead customer quality investigations, containment actions, risk assessments, corrective actions, and customer response preparation.
• Coordinate sorting, replacement/recovery actions, inventory checks, shipment holds, field risk assessments, and internal/external communication.
• Use structured problem-solving methods, including 8D, 5 Why, fishbone, fault tree, or A3, to identify root cause and prevent recurrence.
• Analyze customer complaint trends, defect data, field issues, returns, warranty information, and recurring quality risks.
• Support customer audits, visits, quality reviews, scorecards, performance reporting, and launch readiness reviews.
• Work with Operations and Engineering to verify containment effectiveness, process changes, work instruction updates, and training completion.
• Partner with Supply Chain and Distribution teams to address shipping errors, packaging damage, labeling issues, traceability gaps, or mixed material concerns.
• Prepare clear customer communication packages with timelines, data, interim actions, root cause, corrective actions, and effectiveness evidence.
• Maintain customer complaint records, corrective action status, response timing, evidence files, and lessons learned.
• Escalate urgent customer-impacting risks to site leadership with containment status and decision needs.
• Support preventive actions through trend analysis, layered audits, process audits, and feedback into PFMEA/control plan updates.
• Promote a customer-focused culture that treats each complaint as an opportunity to improve process reliability.

What We're Looking For

Qualifications

• Bachelor's degree in engineering, quality, manufacturing, or a related technical discipline required.
• Customer quality, quality engineering, manufacturing engineering, supplier quality, or process engineering experience preferred.
• Experience with 8D, corrective action, containment, customer communication, audits, and manufacturing quality systems preferred.
• Experience with fluid conveyance, thermal management, automotive, electronics, HVAC/R, industrial, or other high-reliability products preferred.

Technical Requirements

• Technical understanding of customer quality processes, complaint handling, containment, risk assessment, corrective actions, 8D responses, and issue prevention.
• Ability to analyze customer complaints, defect data, field issues, returns, warranty information, recurring trends, and quality system records.
• Experience coordinating containment, sorting, recovery actions, root cause analysis, permanent corrective actions, and customer communication packages.
• Working knowledge of structured problem solving, quality tools, process controls, inspection methods, customer audit/support expectations, and traceability.
• Ability to partner with Operations, Engineering, Supply Chain, Distribution, and site leadership to resolve customer-impacting quality issues with urgency.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Employee Group: Salary Paid

Country: United States

Region: NAM

Information at a Glance

Apply now

• Privacy policy
• Danfoss Job Portal Terms
• Cookies
• FAQ
• Glassdoor
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies Provider Description Enabled SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Privacy Policy

Terms and Conditions

Consent to cookies from provider YouTube

Advertising Cookies

These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies Provider Description Enabled Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleTagManager

LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Cookie Policy

Cookie Table

Privacy Policy

Terms and Conditions

Consent to cookies from provider LinkedIn

AddThis

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Consent to cookies from provider AddThis

Confirm My Choices

Reject All Cookies Accept All Cookies