Highlights
Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty. Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.
Numbers & Facts
| Location | Auburn Hills, MI |
| Industry | Staffing/Employment Agencies |
| Salary | $39.31 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Details:
Title: Engineer - Control Tower Pre Analyst
Location: Auburn Hills, MI 48326
Duration: 12+ Months
Pay: $35 - $39 per hour
Job Description
The Control Tower Pre Analyst is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Responsibilities include but not limited to:
1. Voice of the Customer (VOC):
2. Issue Identification and Triage:
3. Problem Statement Development:
4. Issue Resolution Support:
5. Continuous Improvement:
Title: Engineer - Control Tower Pre Analyst
Location: Auburn Hills, MI 48326
Duration: 12+ Months
Pay: $35 - $39 per hour
Job Description
The Control Tower Pre Analyst is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Responsibilities include but not limited to:
1. Voice of the Customer (VOC):
- Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
- Actively listening to customer feedback to identify patterns, trends, and recurring issues.
2. Issue Identification and Triage:
- Analyzing data to identify emerging issues and potential problems with products or services.
- Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
- Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
3. Problem Statement Development:
- Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
- Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.
4. Issue Resolution Support:
- Collaborating with cross functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution.
- Providing support and guidance to issue owners throughout the resolution process, including assisting with problem solving and decision making as needed.
- Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.
5. Continuous Improvement:
- Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
- Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns. Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.