Engineer Computer Support Systems

Must Have Technical/Functional Skills

End user support, customer service, computer hardware/software support

Networking & Infrastructure: Cisco, Juniper, Meraki, VLANs, Port Configuration, CLI, Network Monitoring, IP Cameras

Systems & Support: Windows 7/10, Microsoft Office, VPN, Citrix XenMobile, AirWatch, iPhone, Android, Surface Pro

IT Service Management: ServiceNow, BMC Remedy, SAP, Incident Management, Root Cause Analysis, Documentation

Professional Skills: Customer Service, Training, Mentoring, Project Coordination, Process Improvement

Job Description: can add more rows as required

Face to face technical support for laptop desktop

Deployment of Desktop/Laptop/phones

Diagnosing and resolving technical issues, including hardware, software, and network problems.

Install, configure, and maintain computer systems, peripherals, and software.

Provide technical assistance and training to end-users, answering questions and resolving problems.

Perform regular maintenance and updates on client systems and software.

Maintain detailed records of service visits, issues resolved, and procedures.

Collaborate with other team members, including Service Desk, Network teams, and third-party vendors.

Provide support for Audio/Visual equipment in meeting rooms

Salary Range: $50,000-$60,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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