| Location | Bronx, New York |
Job Title: Engagement Specialist Compensation: $50,000 to $55,000 Annual Salary Location: Bronx (Hunts Point) Purpose: America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx. The Engagement Specialist provides individualized career services to low-income and underserved job seekers seeking employment. The ideal candidate has case management experience, strong interpersonal and conflict resolution skills, and knowledge of workforce development and human services. Duties and Responsibilities Facilitate daily orientation and intake sessions with incoming clients referred by the Human Resources Administration (HRA) Present on program requirements and expectations Administer TABE testing Ensure completion of timely case notes to record service delivery, including assessments, intakes, goals, referrals, etc. Complete timekeeping responsibilities Scan and upload client documentation Participate in daily meetings/check-ins with program management team Provide administrative support to other departments or members of management, including but not limited to data entry and case management tasks Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment
Requirements Minimum of 4-year degree required Experience working with low-income and underserved populations, especially in a workforce development, social services, or community-based context Experience facilitating trainings or workshops Spanish speaking language skills a plus Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred Strong communication skills, professional demeanor, sound judgment, and strong organizational skills Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Paid Time Off Package Pre-Tax Commuter Benefits 401K with Employer Matching after 1 year Free Gym Membership with New York Sports Club after 1 year Wonderful team, great work-life balance, and important mission |