Engagement Manager

Engagement Manager

Westborough, MA

Engineering /

Full Time /

Hybrid

Technology has never been more present in our lives than today. Everything from connected medical devices to robotics to AI-enabled products are becoming more a part of daily life. A career at Full Spectrum will allow you to be at the cutting edge of innovation. If it excites you to have direct involvement with the business-side of innovation and technological advancement by engaging with a diverse set of clients, then this is the place for you. We have a passionate team of experienced professionals who have first-hand experience developing products and solutions that create market value. Our clients depend on us to develop their next innovative product under tight time-to-market conditions. Come help us build the future, come join Full Spectrum!

Engagement Manager

Department: Client Success Team

Reports to: VP, Consulting

Location: Westborough MA or Lincolnshire IL

Experience Level: 3-6 years

About the Role:

We''re looking for an Engagement Manager to be the connective tissue between our clients and our engineering teams. This role is a blend of customer service, project coordination, and technical operations - you won''t be writing engineering deliverables yourself, but you''ll understand them well enough to spot risk early, translate technical realities into plain language for clients, and keep projects running smoothly from the client''s side of the table.

This is a great fit for someone who has spent a few years in a client-facing or delivery-coordination role and wants more ownership, more variety, and more exposure to real engineering work - without needing a deep technical background to succeed.

You''ll typically own the relationship across a portfolio of projects for a set of clients - sometimes a handful of small, fast-moving jobs, sometimes a single large, multi-year program - so no two weeks look the same.

What You''ll Do:

Client Relationship & Communication

• Serve as the primary point of contact for assigned clients, building trust through responsiveness, transparency, and follow-through
• Run regular check-ins and status updates, tailoring the level of detail to each client''s preferences and technical fluency
• Surface client concerns, feedback, and satisfaction issues early - before they become escalations
• Manage expectations proactively, especially when timelines, scope, or budget are at risk

Coordination & Delivery Support

• Track project schedules, budgets, and deliverables in partnership with technical leads, flagging risks and dependencies before they cause delays
• Coordinate resourcing conversations with technical leads and leadership to keep projects adequately staffed
• Own commercial administration: scope changes, change orders and contract milestones
• Maintain accurate, up-to-date project status across your portfolio and report roll-up health to leadership

Technical Operations

• Develop enough working knowledge of our engineering disciplines and project types to follow technical conversations, ask informed questions, and know when something needs escalation
• Partner with technical leads to understand risk, technical tradeoffs, and progress - and translate that accurately for clients without oversimplifying or overpromising
• Identify patterns across your portfolio (recurring risks, resourcing gaps, client pain points) and feed them back into internal process improvement

What Success Looks Like:

• Clients trust you and view you as looking out for their interests, not just relaying status
• Projects in your portfolio stay on schedule and budget, or risks are flagged early enough to act on
• Technical teams see you as a helpful partner who removes friction, not someone who adds process for its own sake
• Client retention and satisfaction scores across your accounts are strong

What We''re Looking For:

• 3-6 years of experience in a client-facing, delivery, or coordination role - examples include customer success, client/professional services, project coordination, account management, or technical/solutions support
• Demonstrated ability to manage multiple concurrent priorities without losing track of details
• Strong written and verbal communication skills; comfort delivering both good news and hard news to clients
• Curiosity about technical work and a track record of picking up new domains quickly - no engineering degree required, but you should be someone who isn''t intimidated by technical conversations
• Sound judgment about when to solve something yourself and when to escalate
• A service mindset paired with backbone: you can empathize with a frustrated client while still holding a firm, honest line on scope, budget, or timeline

Why This Role:

This is a career-track role, not a dead end. Strong Engagement Managers grow into larger, more complex accounts and programs, and this role is a strong foundation for future paths in account management, program leadership, or operations. You''ll get direct exposure to how engineering projects are actually run, close working relationships with technical leadership, and ownership over outcomes that matter - both to clients and to our business.

The base salary for this position is $85,000 to $125,000 annually, and the role is bonus eligible.

The final salary offer is determined by factors such as experience, location, skills, education, and market conditions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.