Engagement Lead / AI Service Manager
Creative Global Consulting
- Chicago, IL
- 3 days ago
- $50–$55 Per Hour
- Contractor
Highlights
The Engagement Lead will serve as the single point of accountability for the engagement and will oversee the performance of the complete AI Support Pod. Job Summary:
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Contractor |
| Salary | $50–$55 Per Hour |
Description
Job Summary:
The Engagement Lead will serve as the single point of accountability for the engagement and will oversee the performance of the complete AI Support Pod.
Job Responsibilities
Key Responsibilities will include:
- Overall client relationship and service governance
- SLA, KPI and service-performance management
- Escalation and critical-incident coordination
- Oversight and workload management of the four-person team
- Monthly service reporting and executive-level communication
- Coordination with Anthropic, Open AI and other technology vendors as required
- Governance of knowledge-transfer activities and internal readiness
- Identification and implementation of continuous service improvements
Qualifications
Experience and Education:
- Bachelor's /master's degree in CS or equivalent.
- Should have 8+ years of required experience.
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