Position Summary:
Market, sell, and service petroleum-based products and equipment in a manner that will optimize the Cooperative's market share and savings, improve efficiency, with the ultimate result of outstanding customer service for agricultural, governmental, commercial and consumer accounts throughout Wisconsin.
Duties & Responsibilities:
Sales:
- Contact prospective or current customers by telephone or in person, to increase market share, utilizing scheduled appointments as well as cold calls to a variety of customer worksites.
- Report accurate competitive information to supervisor including being sensitive to competitive strategies being employed and reporting such.
- Maintain current knowledge on applications, specifications, and pricing.
- Submits weekly sales call report(s) to supervisor for review.
- Follow and support Cooperative's credit policy.
Customer Service:
- Review and resolve customer complaints in an efficient manner and refer those beyond scope of authority to supervisor.
- Treat customers politely and perform duties in an efficient, polite and courteous manner.
- Able to troubleshoot and make minor repairs to electronic fuel monitoring system components, typically involving the changing of batteries, or replacement of monitor or controller.
Competencies:
- Must have excellent communication and listening skills.
- Being organized is critical to this role, with the ability to manage multiple projects at one time.
- Excellent presentation and problem-solving skills.
- Self Directed, with good work habits, requiring minimal supervision.
- Ability to plan sales calls and workload.
- Must be able to close deals in any economic environment.