What to Expect
The Field Quality team's mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for products such as Powerwall,Megapack and Supercharger and works cross functionally with other engineering and service teams. We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing,implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture. They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products.
What Youll Do
- Monitor products field performance, identify trending issues. Prioritize based on severity, occurrence, and/or cost of each failure mode.
- Triage emerging trends and use engineering first principles to come up with failure hypothesis
- Coordinate efforts with the Failure Analysis team to identify root-causes of problems
- Conduct hands-on field investigations at customer sites - inspect failed hardware, collect data, and validate failure hypotheses on-site
- Collaborate with engineering, factory quality, design and suppliers to drive containment and corrective action implementation into production
- Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency
- Share Lessons Learned from previous field issues and provide upfront feedback by participating in design and process reviews to ensure product performance, reliability, and manufacturability issues are identified and risks mitigated (DFMEAs/PFMEAs) in both legacy and future products
- Take part in ongoing optimization of the products and processes (performance, cost, technology, warranty accrual)
- ·Analyze field data (telemetry, service records, hardware reporting) to identify failure trends, validate hypotheses, and measure corrective action effectiveness
- What Youll Bring
- Bachelors or Masters in Engineering, such as Mechatronic, Electronics, Electrical or related discipline
- 2+ years of hands-on experience in power electronics hardware design, validation and testing (including relevant internship or academic lab work experience)
- Prior applicable experience desired; preferably in Failure Analysis, Product Engineering, Quality or Service in consumer electronics or automotive.
- Preferred: Experience with one or more of the following: inverters, DC-DC converters, high-voltage DC systems (800V+), SiC power electronics, battery management systems, grid-tied AC systems (480V 3-phase), active thermal management, DC Fast charging systems, DC isolation monitoring, CAN/Ethernet communication, PLC, Modbus, or TCP/IP protocols
- The successful candidate for this position must have a broad engineering background with the ability to work with design engineering, manufacturing, service, and suppliers across a wide variety of issues.
- Exceptional problem solving and failure Analysis, strong attention to detail and analytical thinking
- Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside.
- Ability to use tools and business system applications to manage, synthesize, and interpret data.
- Programming Languages & Tools are valuable/nice to have: SQL, Python, Jupyterhub, Minitab, Tableau, JMP or similar are a strong plus
This job application may involve an interview with an interviewer outside of Tesla China. If you complete your application, you agree Tesla provides your application information to overseas interviewers in Tesla, Inc. for recruitment purposes. More details and contact information please see here. (here hyperlink: https://app.mokahr.com/social-recruitment/tesla/46129#/)