Endpoint Technician 00432

Title: Endpoint Technician 00432

Agency: Christopher Newport University - Main Campus

Location: Newport News, Virginia

FLSA: Non Exempt

Hiring Range: CNU 7: Salary $47,288 to $59,110, Commensurate with Education and Experience

Full Time or Part Time:

Additional Detail

Job Description:

Minimum Qualifications:

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Certification(s):

• Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment.

Experience:

• Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology.
• Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems.
• Experience working with computer hardware, software applications, peripherals, or common endpoint technologies.
• Experience working in a technology support, service desk, help desk, or similar customer focused technical environment.

Additional Considerations:

Education:

• Bachelor's degree in computer science, information technology, a related technical field, or equivalent relevant professional experience.

Certifications:

• Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications.

Experience:

• Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems.
• Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms.
• Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions.
• Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint.
• Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies.
• Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment.
• Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android.
• Experience supporting technology within a college or university environment.
• Experience documenting technical procedures, standard operating procedures, or knowledge base information.