End User Systems Analyst

Responsibilities

• Independently plan, install, integrate, test, and validate desktop hardware and software solutions.
  

• Provide support and troubleshooting for Windows environments, Active Directory, DNS, DHCP, SSO, patching, printers, scanners, and other peripherals.
  

• Support desktop and thin client environments, VDI/Citrix, profile management, application/version control, and software licensing.
  

• Resolve escalated hardware and software issues while coordinating resources through resolution.
  

• Participate in change, release, incident, capacity, configuration, and architecture management.
  

• Support disaster recovery and business continuity solutions, including testing, documentation, backup, and restore processes.
  

• Participate in technology projects, system evaluations, implementations, integrations, and upgrades.
  

• Serve as a subject matter expert for assigned technologies and provide guidance to other team members.
  

• Develop and maintain technical documentation and contribute to the department knowledge base.
  

• Identify opportunities to improve systems, processes, and end-user support.
  

• Manage multiple assignments while balancing priorities, deadlines, and resources.
  

• Partner with technical teams and business stakeholders to communicate issues, solutions, and project updates.
  

Required Qualifications

• Technology support experience.
  

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field, or equivalent experience.
  

• Hands-on experience supporting Windows operating systems, Active Directory, DNS, DHCP, and desktop systems administration.
  

• Experience with VDI/Citrix, thin clients, desktops/laptops, printers, scanners, and other end-user peripherals.
  

• Experience with system design, capacity planning, configuration management, and system lifecycle management.
  

• Strong troubleshooting and analytical skills with the ability to independently resolve complex technical issues.
  

• Ability to work independently and support a 24/7 healthcare environment.
  

Preferred Qualifications

• A+, MCSA, MCSE, or relevant manufacturer certifications.
  

• Experience with System Center, antivirus, encryption, backup/restore, and disaster recovery.
  

• Healthcare IT experience.
  

• Experience supporting HIPAA-regulated environments.
  

• Experience serving as a subject matter expert or technical resource for end-user technologies.
  

Benefits