Our client, a IT Services and Consulting company, is looking for a End User Support Technician (Desktop Support / Service Desk - Onsite) for their Collierville, TN location. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
Numbers & Facts
Location
Collierville, TN
Salary
$24.29 Per Hour
Description
Our client, a IT Services and Consulting company, is looking for a End User Support Technician (Desktop Support / Service Desk - Onsite) for their Collierville, TN location.
Responsibilities:
The Technical support role is pivotal in ensuring seamless end user support within our organization.
With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
Requirements:
Experience: 5–8+ years in Desktop Support, End User Computing (EUC), or IT Support.
Domain Background: Manufacturing, Corporate IT, Factory/Plant Support, or Enterprise End User Support environments.
Critical Skills:
Windows desktop/laptop/mobile device troubleshooting
ServiceNow ITSM (Incident & Request Management)
Hardware, OS, and software installation/configuration
End User Computing (EUC) support and desktop analytics
Asset & inventory management
Strong customer service and communication skills
Experience supporting office users and factory/shop-floor environments
Ability to work onsite 2nd shift
Strong understanding of desktop/laptop/mobile device support principles and practices
Excellent communication skills
Flexibility to support users in office as well as Factory floor where applicable
Client facing role - requires good communication skill and excellent Customer Support attitude
Manage inventory of desktop hardware and software, ensuring availability and proper functioning