End User Support Technician (Desktop Support / Service Desk - Onsite)

Our client, a IT Services and Consulting company, is looking for a End User Support Technician (Desktop Support / Service Desk - Onsite) for their Collierville, TN location.

Responsibilities:

• The Technical support role is pivotal in ensuring seamless end user support within our organization.
• With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
• This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.

Requirements:

• Experience: 5-8+ years in Desktop Support, End User Computing (EUC), or IT Support.
• Domain Background: Manufacturing, Corporate IT, Factory/Plant Support, or Enterprise End User Support environments.
• Critical Skills:
• Windows desktop/laptop/mobile device troubleshooting
• ServiceNow ITSM (Incident & Request Management)
• Hardware, OS, and software installation/configuration
• End User Computing (EUC) support and desktop analytics
• Asset & inventory management
• Strong customer service and communication skills
• Experience supporting office users and factory/shop-floor environments
• Ability to work onsite 2nd shift
• Strong understanding of desktop/laptop/mobile device support principles and practices
• Excellent communication skills
• Flexibility to support users in office as well as Factory floor where applicable
• Client facing role - requires good communication skill and excellent Customer Support attitude
• Manage inventory of desktop hardware and software, ensuring availability and proper functioning
• 8.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities