Our client, a IT Services and Consulting company, is looking for a End User Support Technician / Desktop Support Engineer - Field Services for their Charlotte, NC location. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
Numbers & Facts
Location
Charlotte, NC
Description
Our client, a IT Services and Consulting company, is looking for a End User Support Technician / Desktop Support Engineer - Field Services for their Charlotte, NC location.
Responsibilities:
The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service. The position is based in the office, with no travel requirements, and operates during day
Requirements:
Strong understanding of desktop/laptop/mobile device support principles and practices
Excellent communication skills
Flexibility to support users in office as well as Factory floor where applicable
Additional Notes:
Client facing role. Requires good communication skill and excellent Customer Support attitude
Manage inventory of desktop hardware and software, ensuring availability and proper functioning.