End User Support Technician

Our Client, an IT Services and Consultant company, is looking for an End User Support Technician for their Charlotte, NC location.

Responsibilities:

• The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
• Client facing role - requires good communication skill and excellent Customer Support attitude
• Manage inventory of desktop hardware and software, ensuring availability and proper functioning

Requirements:

• Strong understanding of desktop/laptop/mobile device support principles and practices
• Excellent communication skills
• Flexibility to support users in office as well as Factory floor where applicable
• Years of Experience: 8.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities