End User Support Technician

With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. Client facing role - requires good communication skill and excellent Customer Support attitude.

Our Client, an IT Services and Consultant company, is looking for an End User Support Technician for their Charlotte, NC location.
 
Responsibilities:

• The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
• Client facing role - requires good communication skill and excellent Customer Support attitude
• Manage inventory of desktop hardware and software, ensuring availability and proper functioning

 
Requirements:

• Strong understanding of desktop/laptop/mobile device support principles and practices
• Excellent communication skills
• Flexibility to support users in office as well as Factory floor where applicable
• Years of Experience: 8.00 Years of Experience

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities