End-User Support

Exposure to enterprise IT tools or platforms used for backup, endpoint management, collaboration, mobile device management, or endpoint security would be advantageous. An established organization is seeking an early-career IT professional to support a large-scale desktop technology environment and help improve day-to-day PC management.

ABOUT THE ROLE

An established organization is seeking an early-career IT professional to support a large-scale desktop technology environment and help improve day-to-day PC management. This role is well suited for someone with a strong foundation in Windows systems, excellent attention to detail, and the ability to patiently assist non-technical employees. The position offers exposure to desktop deployment, software and hardware support, asset management, security updates, and enterprise IT initiatives.

RESPONSIBILITIES

• Support the installation, configuration, maintenance, and lifecycle management of Windows-based computers and related equipment.
• Assist with desktop software deployments, application updates, connectivity issues, and version management.
• Provide basic technical troubleshooting for workstation, peripheral, and software-related issues.
• Walk end users through technical solutions in clear, easy-to-follow steps, adapting communication to varying levels of technical knowledge.
• Support an enterprise Windows upgrade initiative, including workstation preparation, operating system deployment, and user/data migration activities.
• Help ensure workstations and laptops receive required security updates and critical patches on a consistent schedule.
• Assist with IT asset tracking and improve the accuracy and organization of PC-related inventory.
• Configure and troubleshoot peripherals such as printers, scanners, and other connected devices.
• Maintain accurate documentation and follow established procedures for PC deployments, support activities, and asset changes.
• Work collaboratively with other IT team members on desktop management and infrastructure improvement projects.

QUALIFICATIONS

• Bachelor's degree or higher;an IT, computer science, information systems, or related discipline is preferred.
• Candidates with a relevant degree may be considered with 0 1 year of professional experience.
• Candidates from a non-IT academic background should ideally have 2 3 years of relevant experience.
• Strong working knowledge of Windows PCs and fundamental desktop computing concepts.
• Hands-on experience installing and configuring hardware, software, operating systems, and peripherals.
• Basic troubleshooting and problem-solving abilities.
• Strong organization, follow-through, and attention to detail.
• Excellent interpersonal and communication skills, particularly when supporting non-technical users.
• Proficiency with Microsoft Office and familiarity with an enterprise Windows environment.
• Fluent Chinese language skills are required.

Preferred / Nice-to-Have Experience

Exposure to enterprise IT tools or platforms used for backup, endpoint management, collaboration, mobile device management, or endpoint security would be advantageous.