A well-established enterprise organization is seeking an
End User Support Analyst to provide hands-on technical support for employees across desktop, mobile, collaboration, and productivity technologies.
This role is ideal for someone who enjoys working directly with end users, solving technical challenges, and supporting a modern Microsoft environment. You'll play a key role in maintaining day-to-day IT operations while helping improve the organization's collaboration and workplace technology experience.
What You'll Tackle:- Provide onsite technical support for desktop, laptop, and mobile users.
- Troubleshoot Windows hardware, software, and operating system issues.
- Support Microsoft 365 applications and productivity tools.
- Administer user accounts, permissions, and access using Active Directory and Microsoft Entra ID.
- Provision, configure, and manage mobile devices using Microsoft Intune or other MDM platforms.
- Administer Exchange Online and support email-related issues.
- Configure and deploy desktops, laptops, printers, peripherals, and other endpoint devices.
- Support enterprise collaboration technologies, including Microsoft Teams and VoIP solutions.
- Diagnose and resolve technical incidents while providing exceptional customer service.
- Document issues, resolutions, and knowledge articles within the IT ticketing system.
- Collaborate with infrastructure, networking, and security teams to resolve complex technical issues.
- Assist with enterprise technology refreshes, hardware deployments, and workplace modernization initiatives.
QUALIFICATIONS- Experience supporting end users within a medium-to-large enterprise IT environment.
- Strong knowledge of Windows desktop administration and troubleshooting.
- Experience administering Active Directory and Microsoft Entra ID (Azure AD).
- Experience supporting Microsoft 365 and Exchange Online.
- Hands-on experience with Microsoft Intune or other Mobile Device Management (MDM) platforms.
- Experience provisioning and supporting laptops, desktops, mobile devices, and peripherals.
- Knowledge of VoIP technologies and enterprise collaboration platforms.
- Strong troubleshooting and problem-solving abilities across hardware, software, and user issues.
- Excellent written and verbal communication skills.
- Strong customer service mindset with the ability to support users at all organizational levels.
- Ability to prioritize multiple support requests in a fast-paced environment.
PREFERRED EXPERIENCE- Experience supporting enterprise collaboration platform migrations.
- Microsoft Teams Voice administration.
- Network troubleshooting experience.
- Conference room and AV technology support.
- Structured cabling or IDF room experience.
- Experience supporting highly regulated or enterprise environments.
- Bachelor's degree or equivalent professional experience.