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End User Support Analyst

Orgill, Inc.

Collierville, TN

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, CompTIA A+, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Emerging Technology, Establish Priorities, Frequently Asked Questions (FAQ), Google Directory, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Laptop PC, MTA, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Administration/Management, Network Connectivity, Operating Systems, Peripheral Hardware, Policy Implementation, Presentation/Verbal Skills, Printers, Problem Solving Skills, Service Delivery, Support Documentation, System Operations, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Training/Teaching, User Account Administration
LOCATION
Collierville, TN
POSTED
3 days ago

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving Tech-related issues, ensuring smooth operation of our systems and contributing to a productive work environment. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others.

Responsibilities:

  • Provide exceptional technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues.
  • Diagnose and resolve technical problems, including operating system issues, application errors, network connectivity problems, and printer malfunctions.
  • Install, configure, and maintain end-user hardware and software, including desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems.
  • Document all support interactions in a ticketing system, ensuring accurate and detailed records.
  • Develop and maintain knowledge base articles and FAQs to empower end-users with self-service solutions.
  • Proactively identify and resolve potential Tech issues before they impact users.
  • Collaborate with other teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technologies and trends in Technology
  • Contribute to the development and implementation of Tech policies and procedures.
  • Provide training and guidance to end-users on the use of Tech systems and applications.
  • Maintain a professional and courteous demeanor while interacting with end-users.

Qualifications:

  • Associates degree in Information Technology or a related field preferred; equivalent experience considered.
  • Proven experience (typically 2+ years) in a help desk or end-user support role.
  • Strong knowledge of Windows operating systems, Google Workspace, macOS (preferred but not required), and common desktop applications (e.g., Microsoft Office Suite, web browsers).
  • Experience with mobile device management (MDM) solutions is a plus.
  • Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication (written and verbal) and interpersonal skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong customer service orientation and a passion for helping others.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Experience with ticketing systems (e.g., Cherwell, Ivanti Neurons, Service Desk).
  • Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus.

About the Company

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Orgill, Inc.