End User Computing Specialist III - Dean's Office

University of Florida

Gainesville, FL
5 days ago

$68,000–$75,000 Per Year

Highlights

Job Description: The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine. The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine.

Numbers & Facts

Location	Gainesville, FL
Salary	$68,000–$75,000 Per Year

Description

The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine. This role involves analyzing business needs, developing technical requirements, and configuring and implementing integrated client solutions. The Specialist provides advanced troubleshooting, consultation, and proactive support for faculty and staff technology environments, with a strong focus on Apple macOS platforms. Additionally, the Specialist assists in diagnosing and resolving complex software, hardware, and network infrastructure issues while serving as a technical consultant across the College.

Classification Title:	End User Computing Specialist III
Classification Minimum Requirements:	Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.
Job Description:	The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine. This role involves analyzing business needs, developing technical requirements, and configuring and implementing integrated client solutions. The Specialist provides advanced troubleshooting, consultation, and proactive support for faculty and staff technology environments, with a strong focus on Apple macOS platforms. Additionally, the Specialist assists in diagnosing and resolving complex software, hardware, and network infrastructure issues while serving as a technical consultant across the College. About This Role: IT Support Provide responsive and proactive IT support to faculty and staff in a macOS environment. Troubleshoot and resolve complex hardware and software issues; escalate when appropriate. Deliver preventative maintenance recommendations and resolve recurring technical problems. Maintain broad expertise across multiple platforms and serve as a subject matter expert in macOS technologies. Assist in identifying and diagnosing issues related to building-level core network infrastructure (Layer 3) and escalate or resolve as necessary. Equipment Deployment Configure, deliver, and set up new and existing computer equipment including macOS-based systems, peripherals, and software. Support lab environments and end-user workstations to ensure readiness and operational integrity. Consultation Work directly with end users to understand business needs and technical requirements. Analyze workflows and provide recommendations to align technology solutions with organizational goals. Communicate user needs and proposed solutions to IT leadership for strategic decision-making. Internal Consultation Participate in identifying and evaluating new hardware, software, and integrated solutions to improve support operations. Engage in internal projects and collaborative efforts to enhance IT service delivery and operational efficiency. We Offer Exceptional Benefits Low-cost State Health Plans: Medical, Dental, and Vision Insurance  Life and Disability Insurance  Generous Retirement Options to secure your future Comprehensive Paid Time Off Packages with 10+ paid holidays, paid family, sick and vacation leave  Exceptional Personal and Professional Development Opportunities: Access to UF Training & Organizational Development programs, leadership development, LinkedIn Learning, and more Tuition Assistance through the UF Employee Education Program Public Service Loan Forgiveness (PSLF) Eligible Employer Learn more about what we have to offer here! About Gainesville, Florida: Home to the University of Florida, one of the nation's top public universities, Gainesville offers vibrant academic and healthcare communities alongside an affordable cost of living, no state income tax, and mild winters. Enjoy the outdoors with over 30 miles of bike trails, freshwater springs, and numerous water activities, plus easy access to beaches and world-class theme parks. Gainesville combines historic charm with modern amenities, including a great school system, a lively downtown, and a thriving local culture with farmers' markets and craft breweries. Discover professional growth and quality of life in Gainesville—where community, innovation, and work-life balance meet! For more information, check out: The Guide to Greater Gainesville and Explore Gainesville in 60 seconds
Expected Salary:	$68,000 - $75,000; commensurate with education and experience.
Preferred:	Demonstrated experience providing IT support in a macOS environment, including troubleshooting hardware and software issues. Working knowledge of Apple macOS systems, Apple hardware, and enterprise Apple device management tools (e.g., Jamf, Apple Business Manager). Familiarity with core network technologies (Layer 3), with the ability to assist in infrastructure troubleshooting. Strong problem-solving and communication skills with a commitment to customer service excellence. Ability to work independently and collaboratively in a fast-paced, technical support environment.
Special Instructions to Applicants:	In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No

End User Computing Specialist III - Dean's Office

University of Florida

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