Enchanted Village - Guest Services Team Leader

Do you love the holiday season and enjoy leading a team in a fun, fast-paced environment? Are you energized by creating memorable guest experiences while motivating and supporting a team? If so, Jordan's has the perfect seasonal leadership opportunity for you!

We are currently seeking a Seasonal Guest Services Team Lead to help oversee daily operations of our beloved Enchanted Village experience in Avon, MA. This holiday attraction welcomes thousands of families each season and features the Enchanted Village display, MOM 4D Ride, LITE Laser Show, SKATE, The Tube, concessions, and more.

This temporary seasonal role is a great opportunity to gain leadership experience, earn extra income, and be part of a tradition that has brought joy to New England families for generations.

Schedule: We have a variety of shifts available including days, afternoons, nights, and weekends.

Starting Pay: $19.00 per hour

Why You'll Love Working at Jordan's Furniture

Great seasonal perks including free attraction tickets, free popcorn, and beveragesFun, energetic holiday atmosphereOpportunity to lead and develop a teamFast-paced environment where no two days are the sameFlexible scheduling optionsBe part of a long-standing New England holiday tradition

What We Stand For-Where Work is Fun and Values Matter!

At Jordan's, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference:

We Care… a Lot - because kindness and support are at the heart of everything we do.

We Do the Right Thing - integrity is non-negotiable.

We Dare to Think Differently - innovation keeps us ahead of the game.

We Make Work Fun - because great energy fuels great work.

Responsibilities We Need You to Perform

Lead, motivate, coach, and support a team of Seasonal Guest Service RepsEnsure guests receive a welcoming, memorable, and exceptional holiday experienceAssist with coordinating staffing assignments, breaks, and daily operationsGreet guests and direct them to and from Enchanted Village attractionsSupport operations at MOM, the LITE Laser Show, SKATE, The Tube, concessions, and other attraction areasAnswer guest questions and provide outstanding customer serviceHandle guest concerns professionally and escalate issues when neededProcess cash and credit card transactions accuratelyAssist with concession sales and serviceMonitor attraction areas to ensure safety, cleanliness, and presentation standards are maintainedHelp train new team members and serve as a role model for guest service excellenceAssist with the set-up, daily upkeep, and closing responsibilities of the Enchanted Village experienceEnsure Jordan's high standards of appearance, cleanliness, and hospitality are consistently met

Here's What Skills We Need You to Bring

Ability to lead and inspire a team while creating a positive work environmentStrong customer service and interpersonal skillsPositive, upbeat, and enthusiastic attitudeAbility to communicate effectively with guests and team membersPrevious guest service, retail, hospitality, entertainment, or leadership experience preferredExperience handling cash and credit card transactionsAbility to maintain professionalism and composure in a busy, fast-paced environmentMust be comfortable standing and walking for extended periods of timeAbility to work days, evenings, weekends, and holidaysMust be available to begin training at the end of OctoberMust be at least 18 years of age

Jordan's prides itself on having a strong, loyal J-Team. We recognize that we are One Team, One Goal, working together to create unforgettable experiences for our guests and continue strengthening Jordan's position as an employer of choice.

What are you waiting for? Apply now and help bring the magic of the holiday season to life!

Jordan's is an Equal Opportunity Employer

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.