EMS Supervisor - Clinical Quality Improvement

What You''ll Be Doing

Wake County EMS is excited to announce the expansion of its Quality Improvement office to better serve the residents and visitors of Wake County. As the Clinical Quality Improvement Supervisor, you will work closely with the Medical Directors and Clinical Quality Officer to lead the quality improvement and assurance efforts of Wake County EMS and supervise Clinical Quality Improvement Specialists. You will lead and oversee quality improvement projects, review clinical concerns, provide education to field staff, work with other Divisions to help guide system-wide training and education, and help manage and maintain the day-to-day functions of the Division of Medical Affairs.

Essential Functions:

• Supervise and mentor Clinical Quality Improvement Specialists
• Provide feedback, direction, guidance, professional development and support to CQIS personnel to ensure efficient and effective operations within the Division of Medical Affairs
• Ensure data integrity and alignment with established standards, completion of data entry and utilization of specific database and clinical reporting software
• Identify and communicate ongoing clinical issues and trends to the Clinical Quality Officer
• Assist with development and delivery of quality improvement plans and education
• Facilitate clinical investigations to include gathering information and conducting interviews, as proscribed by the Clinical Quality Officer or supervisory staff of the Division of Medical Affairs
• Depending on level of investigation, provide recommendations to Clinical Quality Officer and Medical Directors for further action and communication with providers
• Educate and mentor system providers using proscribed tools and standardized methods
• Collaborate as needed with other department divisions to develop and deliver clinical education to staff across a variety of mediums

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county's 12 local municipalities. We responded to over 140,000 requests for 911 EMS services in 2025. The Division of Medical Affairs, which includes the quality improvement activities of Wake County EMS, includes two full-time EMS Physicians and our Advanced Practice Paramedic program. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

• Associates degree in EMS or healthcare related field, -OR- mathematics, statistics, or a related field -OR- quality improvement or a related field
• Five years medically cleared in the Wake County EMS system OR a similar sized, high volume 911 transporting EMS system; OR demonstrated prior experience implementing quality assurance, quality improvement, or healthcare

improvement projects

• Valid driver''s license and safe driving record
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's degree or equivalent in EMS or healthcare related field; OR mathematics, statistics or a related field; OR quality improvement or a related field
• Experience as a Field Training Officer or Advanced Practice Paramedic OR prior leadership experience in quality assurance, quality improvement or healthcare improvement project management
• North Carolina EMT/AEMT/Paramedic certification
• Healthcare quality improvement/patient safety certification (IHI Open School Basic Certificate, Certified Professional in Healthcare Quality, Certified Professional in Patient Safety, Lean Six Sigma, etc.)

How Will We Know You''re ''The One''?

• Excellent written and verbal communication skills
• Ability to supervise and lead employees, as well as interact in a supervisory fashion with all employees of Wake County EMS
• Demonstrated knowledge in quality improvement projects/initiatives, especially in the healthcare setting
• Knowledge of healthcare improvement processes

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri with availability during evenings, weekends and holidays as needed.

Hiring Range: 39.51 - 51.36

Market Range: 39.51 - 63.22

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/7/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.