Responsibilities Include: Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary. Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
Numbers & Facts
Location
Forrest City, AR
Job Type
Part-time
Description
Responsibilities Include:
Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
Entering and updating the Computer-Aided Dispatch (“CAD”) system with the complete and accurate information
Determining the appropriate unit for emergent and non-emergency requests
Providing the highest level of customer service to facilities, patients, and other external contacts
Processing any paperwork and/or information received from external and/or internal contacts.
Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
Reporting to work at the assigned time in accordance with uniform standards
Reporting to work in emergency call-in situations as needed.
Following all procedures, policies, rules, and regulations of the company
Demonstrate Excellent Communication and Customer Service Skills