EMS Administrative Assistant

The EMS Administrative Assistant provides high-level administrative and operational

support to EMS leadership and department staff. This position plays a critical role in

supporting daily office operations, employee onboarding, billing quality assurance,

employee health coordination, scheduling activities, and regulatory documentation

processes. The ideal candidate is highly organized, detail-oriented, professional, and

capable of handling sensitive information in a fast-paced healthcare environment.

Essential Job Functions

Perform billing quality assurance reviews to ensure patient care reports and

documentation are complete and accurate prior to billing submission

Assist with coordination of medication ordering, receiving, inventory tracking, and

related documentation

Coordinate employee health processes including required screenings,

immunization records, and compliance tracking

Assist with onboarding of new employees including paperwork completion,

orientation coordination, and system access requests

Coordinate ordering and distribution of employee uniforms and related supplies

Manage and track non-clinical complaints and assist with complaint follow-up

documentation

Review and manage employee timecards for accuracy and completeness prior to

payroll processing

Answer department phone calls, route calls appropriately, and take detailed

messages

Assist with collection and preparation of records related to subpoenas, legal

requests, and documentation requests

Coordinate student clinical scheduling and maintain communication with

educational institutions

Coordinate interviews for prospective employees including scheduling, applicant

communication, and interview logistics

Maintain organized filing systems and administrative records

Assist leadership with special projects and other administrative duties as

assigned

Minimum Qualifications

High school diploma or GED required

Must have previous EMS experience

Associate degree preferred

Previous administrative experience in healthcare, EMS, hospital, or public safety

setting preferred

Strong organizational and multitasking skills

Proficient computer skills including Google programs

Excellent verbal and written communication skills

Ability to maintain confidentiality and handle sensitive information professionally

Ability to work independently and prioritize tasks effectively

Knowledge, Skills, and Abilities

Knowledge of general office procedures and administrative practices

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail and accuracy

Ability to maintain professionalism when interacting with staff, patients, students,

and the public

Familiarity with healthcare documentation and compliance processes preferred

Ability to work collaboratively with leadership and operational staff