Employment & Training Coordinator

Job Title: Employment & Training Coordinator Department: SNAP & TANF Program Reports To: Program Manager, Employment & Training FLSA Status: Full-Time Exempt (40 hours per week) Pay Range: $65,000 - $67,000

About TCA Health TCA Health, a Federally Qualified Health Center located on Chicagos far south side, has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services, and more to Chicagos underserved communities for over 50 years.

The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicagos leading Federally Qualified Healthcare Centers.

TCA Values: TCA C.A.R.E.S.

• Compassion: We are kind, considerate, and caring.
• Accountability: We take ownership for each persons experiences.
• Respect: We treat each person with dignity.
• Excellence: We seek the highest level of performance in all we do.
• Stewardship: We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

Position Summary The Employment & Training Coordinator is responsible for the overall management and daily tasks of the SNAP E&T Job Placement Program.

Essential Duties and Responsibilities (Included but not limited to the following)

• Oversee and guide program staff and volunteers associated with the program.
• Maintain guidelines of recruitment, interviewing, assessment, and placement of participants in accordance with the DHS and other funding requirements for SNAP E&T contractors.
• Plan and conduct orientation and training sessions for eligible participants about the SNAP E&T Job Placement Program.
• Identify successful placement sites that will be beneficial to the success of permanent placement for SNAP participants.
• Develop and utilize appropriate monitoring mechanisms for program operation for both subsidized and unsubsidized placements.
• Ensure quarterly Periodic Performance Reports due to DHS are timely and accurate.
• Responsible for maintaining case records, including documenting progress, services, activities (both subsidized and unsubsidized placements), document services and activities provided, and supportive services issued.
• Accurately and thoroughly document weekly case management contacts and job retention services.
• Arrange staffing schedule with FCRC Offices as needed for participants.
• Attend scheduled meetings with other Managers and represent the agency at State and Local levels to promote TCA Health Inc. and the SNAP E&T Job Placement Program.

Supervisory Responsibilities

• Directly supervises participants in the SNAP E&T department and/or volunteers.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Provide directions to support staff in their responsibilities to following up with SNAP participants, which may include mailing, phone calls, distributing transportation, taking messages, and returning calls.

Other Skills and Abilities

• Experience with employment and training programs and participants required.
• Interviewing skills and knowledge of employment guidelines as it relates to employment programs and services.
• Verified skills with providing services to the hard-to-employ population.
• Have a data bank of employers that are willing to hire the hard-to-serve or placement sites for work experiences.
• Verify successful placements in previous work experience.
• Knowledge of standard business practice and management.
• Must have a vehicle that is in good working condition that is drivable to and from various sites for meeting and employer outreach.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical: Collects and researches data; designs workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
• Project Management: Develops project plans; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Customer Service: Responds promptly to patients needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
• Managing People: Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates activities; develops subordinates skills and encourages growth; improves processes, products, and services continually; works to improve supervisory skills.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness: Works within approved budget; conserves organizational resources.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time.
• Strategic Thinking: Develops strategies to achieve organizational goals; analyzes market and competition.
• Judgment/Decision Making: Displays willingness to make decisions; includes appropriate people in decision-making process.
• Planning/Organizing: Prioritizes and plans work activities; sets goals and objectives; organizes or schedules other people and their tasks.
• Professionalism: Reacts well under pressure; follows through on commitments.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions; responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Education Requirements

• Bachelors degree in a related field of social services, human resources, or business equivalent with a minimum of three years of experience in working with workforce development in a not-for-profit setting.
• Experience in managing state and federal contracts preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee will be required to walk and/or stand most of the day.

Working Conditions

• Normal office and health center environment.
• May require later hours one day per week.