| Location | Columbia, SC |
| Salary | $38,000–$39,300 Per Year |
Employer Service Specialist II- Columbia, SC
Salary
$38,000.00 - $39,300.00 Annually
Location
Richland County, SC
Job Type
Time Limited - Full-Time
Job Number
JR 10030
Agency
Clemson University
Opening Date
08/11/2026
Class Code:
AM61
Position Number:
JR 10030
Normal Work Schedule:
Monday - Friday (8:30 - 5:00)
Pay Grade
TEC02
EEO Statement
Equal Opportunity Employer
Agency Specific Application Procedures:
Please apply on Clemson's website. https://clemson.wd12.myworkdayjobs.com/Clemson_Careers/job/-/Employer-Service-Specialist-II_JR-10030
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
JOB SUMMARY:
Under direct supervision, the Specialist will maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as customer service liaison with automated system users and the employer community to ensure data is updated, recorded and verified effectively.
JOB DUTIES:
30% - Data Management:
Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provision of Child Support Services.
15% - Analyze & Report:
Troubleshoots problems by analyzing, identifying, and diagnosing faults and symptoms using established procedures and processes. Track, escalate, and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the
ticket system for shared use.
25% - Technical Support:
Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request.
20% - Customer Service:
Serves as a liaison with employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in the employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings.
10% - General Clerical:
Perform other related general office duties in order to enable flexibility during changing work demands. Also serves as back-up to the New Hire Unit.
Minimum and Additional Requirements
Minimum Requirements:
A high school diploma and relevant experience. An Associates degree or a bachelors degree in a related field may be substituted for the required work experience.
This position will be located in Columbia, SC
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Employer State of South Carolina
Agency Clemson University Address Pearman Blvd., Admin Service Bldg.
Clemson, South Carolina, 29634
Phone 864-656-2000
The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.