Employee Relations and Customer Engagement Manager

Indian Preference Policy Statement
It is the policy to follow its Indian Preference Policy in all employment selections when applicable. The policy aims to hire qualified persons for the position; this policy ensures that enrolled Tribal Members, their descendants and members of other federally recognized tribes are hired when they are one of the best candidates for the position. The complete Indian Preference Policy is available in Human Resources.

Salary: DOE

Position Summary

Under the direction of executive leadership, the Employee Relations and Customer Engagement Manager serves as the primary coordinator and relationship manager between Muckleshoot Development Corporation and its affiliated business entities, including We Care Daily Clinics, Emerald Downs, and Muckleshoot Seafood Products (MSP). Serves as a strategic liaison across MDC-entities to ensure consistent operational standards, employee relations practices, customer service expectations, and organizational culture. Facilitates communication, collaboration, and alignment among business partners, leaders, and employees while supporting strategic initiatives, operational excellence, and business development opportunities. Ensures all entities operate in accordance with MDC's commitment to Tribal economic development.

This position demonstrates flexibility to support a continuous 24/7 operation, including availability for evenings, weekends, holidays, and varying shift schedules as needed.

Relationship Management

• Develop and maintain collaborative relationships with business leaders, staff, employees, and vendors to promote consistent practices, communication, and operational standards across the MDC organization.
• Coordinate meetings, presentations, and business discussions among MDC entities and external partners.
• Represent MDC at business functions, community events, industry meetings, and networking opportunities.
• Lead the development and execution of marketing campaigns and social media initiatives aligned with organizational objectives.

Employee Relations & Workforce Engagement

• Partner with managers, Human Resources, and leadership to address employee relations matters, resolve workplace concerns, support employee retention efforts, and foster a positive, respectful, and inclusive work environment.
• Lead and coordinate employee engagement, recognition, and appreciation programs, including service awards, team-building activities, and culture initiatives designed to enhance employee morale, job satisfaction, and organizational commitment.
• Promote effective employee communication and engagement by gathering feedback, monitoring workplace trends, communicating organizational initiatives, and providing recommendations to strengthen employee experience, workforce development, and overall organizational effectiveness.

Community and Tribal Engagement

• Manage visual reader board content and maintained marketing materials to support promotions, events, and brand visibility.
• Assist in developing partnerships that support workforce development, education, economic development, and community enhancement.
• Support MDC's commitment to community service and Tribal economic advancement.

Administrative Responsibilities

• Prepare correspondence, reports, proposals, and presentations.
• Maintain confidential business information and records.
• Ensure compliance with applicable policies, procedures, and regulations.
• Perform related duties as assigned.

Supervisory Responsibilities

• This position collaborates with leaders, managers, and teams across departments and business units to support organizational initiatives, coordinate projects, and drive alignment toward shared goals.

MDC Entity Support

We Care Daily Clinics Support

• Facilitate communication and collaboration between leadership and MDC leadership on employee relations, workforce development, and organizational culture initiatives.
• Oversee the administration of employee service awards and the coordination of special events.
• Assist with community outreach efforts and partnership development.

Emerald Downs Support

• Assist in developing and maintaining partnerships, sponsorships, employee engagement programs, community outreach initiatives, and special events that strengthen relationships with employees, customers, and the community.
• Facilitate communication and collaboration between leadership and MDC leadership on employee relations, workforce development, and organizational culture initiatives.

Muckleshoot Seafood Products (MSP) Support

• Partner with leadership and Human Resources to support employee engagement, retention, and workforce development initiatives, while building strong working relationships and promoting organizational values, employee well-being, and overall workplace effectiveness.

Required:

• Bachelor’s Degree in Human Resources, Business Administration, Public Administration, Organizational Development, Operations Management, or a related field.
• Ten (10) years of progressively responsible experience in human resources, process improvement, organizational development, change management, and leadership may be substituted for the degree requirement.
• Experience working with Tribal governments, Tribal enterprises, or Native organizations.

Knowledge Of:

• Business operations, organizational effectiveness, and cross-functional collaboration.
• Employee relations principles, workplace engagement strategies, and conflict resolution practices.
• Strategic planning, project management, and operational coordination.
• Community engagement, stakeholder relations, and partnership development.
• Marketing, customer service, and business relationship management principles.
• Tribal governance, Tribal preference practices, and economic development initiatives.
• Employment policies, workplace compliance requirements, and best practices for maintaining a positive and productive work environment.

Skill In:

• Building, developing, and maintaining professional relationships with employees, leaders, customers, and external stakeholders.
• Managing multiple projects, priorities, and organizational initiatives simultaneously.
• Facilitating meetings, presentations, and collaborative discussions among diverse groups.
• Supporting employee engagement, recognition, and workplace culture initiatives.
• Addressing employee relations concerns with professionalism, discretion, and sound judgment.
• Preparing reports, presentations, correspondence, and executive communications.
• Identifying opportunities for process improvements and organizational effectiveness.
• Problem-solving, conflict resolution, and fostering productive working relationships.

Ability To:

• Communicate effectively and professionally, both orally and in writing, with employees, customers, leadership, Tribal officials, and external partners.
• Work independently, prioritize competing demands, and exercise sound judgment in complex situations.
• Handle sensitive employee, customer, and business matters with confidentiality and discretion.
• Analyze information, identify trends, and recommend practical business and workforce solutions.
• Build trust and credibility across all levels of the organization.
• Promote a positive workplace culture through effective relationship-building and employee engagement.
• Adapt to changing business priorities while maintaining a high level of professionalism and customer service.
• Travel as required to support business operations, employee engagement activities, community partnerships, and organizational initiatives.

Consistent with MDC's commitment to community service and the well-being of Tribal members, employees may be expected to support special events, community initiatives, and cross-functional projects as needed.