Highlights
Duties/Responsibilities: Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and Collections Specialists. Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Numbers & Facts
| Location | Dallas, TX |
| Industry | Other/Not Classified |
| Company Size | 20 to 49 employees |
| Website | https://procollect.com/ |
Description
Job description
The Employee Development Specialist will create, develop, implement, and conduct training and development programs for employees..
Duties/Responsibilities:
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and Collections Specialists.
Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
Creates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assesses training materials prepared by instructors.
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.
Prepares and implements training budget; maintains records and reports of expenses.
Database management and record keeping
Maintaining employee files and HR filing system
Employee Newsletter
Assist in the day to day operations of the HR department
Goal oriented-Must meet daily, weekly, and monthly goals
Performs other related duties as required.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong presentation skills.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Extremely proficient with Microsoft Office Suite and related program software.
Requirements:
Must have 3 years management experience
Recruitment experience
Training experience
Proficient in word, excel, power point.
Great organizational skills.
Superb communication skills.
Call center of collection experience a plus.
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
No weekends
Supplemental Pay:
Bonus pay
Signing bonus
Ability to commute/relocate:
Dallas, TX 75243: Reliably commute or planning to relocate before starting work (Required)
About Company
As one of the nations's premier debt collection agencies, our goal is to achieve the best possible collection returns for our clientswhile treating debtors with respect and understanding. Focused on superior staff training, state of the art technology, and the higest commitment to customer service, ProCollect has been earning the trust of our clients since 1995.