Employee Benefits Client Manager

Alera Group

Scottsdale, Arizona

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JOB DETAILS

SKILLS

Analysis Skills, Best Practices, Brokerage, Business Support, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Consulting, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Documentation, Employee Benefits, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Leadership, Life Insurance, Maintain Compliance, Management Strategy, Multitasking, Negotiation Skills, Organizational Skills, Property and Casualty Insurance, Regulatory Compliance, Regulatory Requirements, Request for Proposals (RFP), Retention Programs, Retirement Plan, Sales Management, Sales Support, Service Delivery, Team Player, Time Management, Vendor/Supplier Management, Vendor/Supplier Planning

LOCATION

Scottsdale, Arizona

POSTED

5 days ago

OVERVIEW

Client Manager - Employee Benefits
Hybrid | Scottsdale, AZ

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Employee Benefits Client Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Service Excellence

Partner with clients to deliver employee benefits programs that align with organizational goals and workforce needs
Serve as the primary relationship manager for assigned clients building strong relationships with HR leadership and executive stakeholders
Provide proactive guidance on plan design compliance requirements and vendor management strategies
Facilitate client meetings including mid year reviews renewal discussions and wellness strategy sessions
Respond to employee and client inquiries with clear accurate and timely information across all aspects of benefits programs

Operational & Compliance Excellence

Administer benefits programs including renewals enrollments plan changes and client lifecycle activities
Independently manage and coordinate the annual renewal process ensuring all deliverables and timelines are met
Maintain accurate documentation and client records across systems including benefit plan details correspondence and reporting
Ensure compliance with regulatory requirements including ACA COBRA HIPAA and other applicable laws
Collaborate with carriers internal teams and third party administrators to support program accuracy and efficient implementation
Support RFP processes carrier negotiations and benefit program comparisons for client decision making

Growth & Retention

Support new business initiatives by participating in prospect meetings and contributing to employee benefits strategy discussions
Identify opportunities to enhance client relationships through improved service delivery and expanded coverage solutions
Partner with leadership consultants and sales teams to support renewal planning retention and account growth
Contribute to expanding the client portfolio through cross sell opportunities and relationship development

QUALIFICATIONS

What You BringRequired

Two plus years of experience in employee benefits account management client service or consulting environment
Strong client service skills with experience managing multiple client accounts or programs
Knowledge of benefits programs including medical dental vision and ancillary offerings
Understanding of compliance requirements and industry best practices including ACA COBRA and HIPAA
Excellent communication collaboration and organizational skills
Ability to manage multiple priorities and maintain a high level of accuracy and responsiveness

Preferred

Bachelor's degree in business or related field or equivalent professional experience
Experience with self funded fully insured and level funded benefit plans
Active Life and Health insurance license or ability to obtain
Strong analytical skills and ability to interpret

Employee Benefits Client Manager

Alera Group

Scottsdale, Arizona

About the Company

Alera Group

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