The Employee Benefits Assistant Account Manager (EBAAM) supports client service operations by assisting with employee benefits inquiries, processing service requests, and resolving issues related to health plans, billing, and claims.
They serve as a liaison with insurance carriers, handle appeals, and ensure accurate documentation in agency management software.
Required skills include strong organizational, communication, and technical abilities, with at least 1 year of benefits experience and knowledge of legislation like HIPAA, COBRA, and FMLA.
Education requirements include a high school diploma; a bachelor’s degree is preferred.
Licensing such as a Life and Health license is desirable, with willingness to obtain within 60 days.
Travel is minimal, primarily within the Carolinas.
This role emphasizes customer service, problem-solving, teamwork, and compliance with industry regulations.