Employee Benefits Account Manager - Small Group

As an Employee Benefits Account Manager - Small Group , you'll manage a book of small-group clients across the Tri-State market, providing day-to-day service, renewal support, and ongoing benefits administration. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

OVERVIEW

Employee Benefits Account Manager - Small Group
Location: Hybrid
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?

• Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact - Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through effective benefits solutions. As an Employee Benefits Account Manager - Small Group, you'll manage a book of small-group clients across the Tri-State market, providing day-to-day service, renewal support, and ongoing benefits administration.

This role is ideal for someone who understands the fast-paced nature of small-group benefits and can confidently manage multiple client relationships across New York, New Jersey, and Connecticut. The client portfolio will primarily include fully insured groups, with some exposure to level-funded plans.

RESPONSIBILITIES

Responsibilities

• Manage a book of small-group Employee Benefits clients, primarily across New York, New Jersey, and Connecticut
• Serve as a primary point of contact for clients, providing responsive day-to-day service and building strong, long-term relationships
• Manage client renewals from start to finish, including gathering information, coordinating with carriers, reviewing plan options, and supporting implementation
• Partner with carriers and internal teams to resolve eligibility, enrollment, billing, claims, and other service-related issues
• Support clients with benefit plan changes, open enrollment, employee communications, and ongoing benefits administration
• Review benefit summaries, plan documents, renewal materials, and other client deliverables for accuracy
• Help clients understand available benefit options and navigate carrier requirements
• Manage multiple client accounts, deadlines, and service needs while maintaining a high level of accuracy and responsiveness
• Work across different state markets and carrier environments, adapting to differences in the NY, NJ, and CT small-group markets
• Maintain accurate client and account information within agency management and benefits technology platforms
• Collaborate closely with producers, account team members, carrier partners, and other internal resources to support client retention and satisfaction

QUALIFICATIONS

Required Qualifications

• 2+ years of Employee Benefits account management, client service, or related insurance experience
  
• Experience working with small-group Employee Benefits clients, preferably within an insurance brokerage or agency environment
  
• Experience with both fully insured and level-funded benefit plans
  
• Ability to manage a high-volume book of business with multiple clients, renewals, and competing deadlines
  
• Strong client service and relationship-management skills
  
• Strong organizational skills and attention to detail
  
• Ability to communicate effectively with clients, carriers, and internal partners
  
• Ability to learn and work across multiple state markets, particularly New York, New Jersey, and Connecticut
  
• Proficiency with Microsoft Office applications

Licensure

• Active Life & Health Insurance License required

Compensation

• Salary Range: $65,000-$70,000 annually

Benefits
Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement
This position is Hybrid. The expec