Employee Assistance Program Representative (8:30 AM to 5:00 PM or 12:00 PM to 8:30 PM)

Employee Assistance Program Representative (8:30 AM to 5:00 PM or 12:00 PM to 8:30 PM)

Salary

$74,300.00 - $90,176.56 Annually

Location

10 Park Plaza, Boston

Job Type

Full-Time

Job Number

26-20258

Department

MBTA - Occupational Health Services

Area

758-Employee Counseling/Wellness

Opening Date

10/07/2026

Closing Date

10/21/2026 11:59 PM Eastern

Bargaining Unit

MBTA Exec Main Fund

Licenses / Certifications

Please see job description.

Safety Sensitive

No; this is not a Safety Sensitive position.

Essential Classification (Emergency Staff)

Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.

On-Call or 24/7

Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page/text/call and report to work as directed by supervisor personnel.

• Description
• Benefits
• Questions

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Employee Assistance Program (EAP) Representative provides supportive services to MBTA and MassDOT employees, retirees, and their family members, as it relates to issues that will affect the employee's ability to perform job duties, work life balance, and quality of life. Services include crisis intervention, brief, solution-focused counseling, psychological first aid, referrals for goods or services; educational programing for agencies and/or employees; support for supervisors. The selected candidate will also participate in the development and implementation of programming to assist the MBTA and MassDOT in maintaining a drug-free workplace for all employees. They will be responsible for DOT Substance Abuse Professional (SAP) evaluations, education, treatment, referrals, and follow-up services. They will be required to adhere to work procedures consistent with agencies' policies and deliver services as assigned in MBTA locations and MassDOT offices statewide. The selected candidate will monitor compliance with MBTA/MassDOT policies and performance by employees as assigned to meet established goals.

Duties & Responsibilities

• Deliver effective EAP services that support employee wellbeing and workplace performance.
• Conduct SAP evaluations, psychoeducation, treatment referrals, follow-up services, and testing requirements as required by 49 CFR part 40, Subpart O.
• Conduct assessments to identify employees' issues and develop appropriate intervention strategies, including referring employees to appropriate agency or community resources and coordinating satisfactory transitions from EAP services.
• Provide short term, solution focused, confidential counseling for employees experiencing a range of personal, job-related, mental health, substance abuse, and/or family/relationship concerns.
• Represent EAP across MBTA and MassDOT locations for consultation with management or employees to assist in the identification and resolution of employee performance issues related to personal challenges, including but not limited to health, marital, financial, alcohol, drug, legal, emotional, stress, or other concerns.
• Conduct regular follow-ups with employees to ensure the effectiveness of interventions and programs.
• Collaborate with management, supervisory personnel, and Human Resources to identify, assess, and resolve workplace or productivity issues that impact organizational objectives.
• Provide immediate emotional support and crisis intervention to employees, supervisors and management in crisis/emergency situations and when requested.
• Develop and/or deliver educational programs and workshops on various health and wellness topics, including all drug and alcohol required trainings.
• Maintain documentation and records as required by the MBTA and MassDOT as well as state and federal regulations, including tracking and reporting on EAP utilization and outcomes.
• Maintain strict confidentiality and adhere to ethical standards while handling all client information in accordance with legal and ethical standards, including laws and regulations.
• Actively participate in clinical supervision, including group and individual meetings.
• Maintain professional licenses and qualifications while keeping abreast of emerging trends, research, and best practices in the Employee Assistance Program (EAP) field.
• Participate in a rotating on-call schedule, shared among program staff, to provide coverage 24/7 including overnight, weekends, and holidays.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• No direct reports.

Minimum Requirements & Qualifications

• A Bachelor's Degree from an acredited institution
• Eligible for Qualification as a Substance Abuse Professional (SAP) as required by 49 CFR 40, subpart O and obtain certification within three (3) months of hire.
• Licensed Independent Social Worker (LICSW) or Licensed Mental Health Worker (LMHC) or Clinical Mental Health Counselor (CMHC) or Certified Employee Assistance Professional (CEAP) or Licensed Drug and Alcohol Counselor (LADC) or Licensed Certified Social Worker (LCSW).
• Five (5) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
• Demonstrated ability to provide short-term counseling, crisis intervention, and clinically appropriate referrals.
• Knowledge of therapeutic protocols, approaches, and interventions for common mental health and substance use issues.
• Excellent communication skills to listen and empathize with employees' problems, offer advice, and discuss possible solutions.
• Ability to maintain confidentiality and respect clients' privacy, ensuring that employees feel safe discussing personal issues and comply with all legal and ethical requirements.
• Ability to identify and coordinate referrals to appropriate community and long-term treatment resources.
• Demonstrated experience working with a diverse population and understanding of various cultural, social, and economic backgrounds.
• Demonstrated ability to handle high-stress situations and crises with calmness and professionalism.
• Understanding of EAP-related legal and ethical standards, including confidentiality and compliance requirements.
• Ability to regularly work onsite at the primary work location located at 10 Park Plaza, Boston, MA.
• Ability and willingness to travel for site visits throughout the MBTA and MassDOT service areas.
• Ability and willingness to participate in a rotating on-call schedule, shared among program staff, to provide coverage 24/7 including overnight, weekends, and holidays.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement
• An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement
• A Master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience & Skills

• Master's Level Clinicians with Substance Abuse Treatment experience from an accredited institution.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at 617-222-5751 or hradaaa@mbta.com.
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

Which of the following options best describes your education and experience?

• Did not attain a high school diploma or equivalent.
• A High School Diploma or equivalent with twelve (12) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
• An associates degree from an accredited institution with eight (8) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
• A bachelors degree with five (5) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
• A masters degree with three (3) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
• None of the above.

02

Which of the following licenses or certifications do you currently hold?

• Licensed Independent Social Worker (LICSW)
• Licensed Mental Health Worker (LMHC)
• Clinical Mental Health Counselor (CMHC)
• Certified Employee Assistance Professional (CEAP)
• Licensed Drug and Alcohol Counselor (LADC)
• Licensed Certified Social Worker (LCSW)
• None of the above.

03

Are you eligible for Qualification as a Substance Abuse Professional (SAP), and can obtain certification within three (3) months of hire?

• Yes
• No

04

Please rate your knowledge of therapeutic protocols, approaches, and interventions for common mental health and substance use issues.

• No Knowledge
• Beginner
• Intermediate
• Advanced
• Expert

05

Please rate your proficiency in providing short-term counseling, crisis intervention, and clinically appropriate referrals.

• No Experience
• Beginner
• Intermediate
• Advanced
• Expert

06

Are you legally authorized to work in the United States?

• Yes
• No

07

Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)?

• Yes
• No

Required Question

Employer Massachusetts Bay Transportation Authority

Address 10 Park Plaza

Boston, Massachusetts, 02116

Phone (617) 222-3200

Website https://www.mbta.com