Employee Assistance Program Counselor

Employee Assistance Program Counselor

Salary

$75,795.20 - $79,643.20 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601302

Department

Finance & Admin Services

Division

FA-Employee Health Svcs

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Provide counseling services for the City of Albuquerques Employee Assistance Program (EAP); coordinate assigned activities with other divisions and outside agencies; provide highly responsible and complex administrative support to the EAP Manager.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

SSENTIAL FUNCTIONS: Essential functions may include, but are not limited to thefunctions listed below. Must be able to perform the essential functions of thejob with or without a reasonable accommodation.

• Provide counseling services to city employees and eligible family members; identify safety issues; evaluate and identify course of treatment; provide referral services as needed.
• Coordinate care with a variety of internal and external agencies including medical facilities, private/public/non-profit counseling practices, and Risk Management.
• Perform case management and employee monitoring services including, but not limited to, session scheduling, monitoring treatment plans, and termination of clients.
• Maintain documentation for all services provided, including any employee contracts, in accordance with all applicable regulations and laws.
• Maintain and protect client confidentiality.
• Provide training to internal and external departments regarding EAP services.
• Create content for the EAP newsletter, email notifications, presentations and trainings.
• Generate reports regarding EAP utilization and other trends and present information.
• Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
• Perform crisis intervention and de-escalation of probable violent situations.
• Inform EAP Manager of potentially dangerous situations.
• Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of employee assistance programs.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Master's degree from an accredited college or university in psychology, counseling or social work; and

Four (4) years of experience as a licensed counselor providing direct counseling services to clients.

Employee Assistance Program (EAP) experience preferred.

State of New Mexico Licensed Independent Social Worker (LISW) preferred.

Certified as an Employee Assistance Professional (CEAP) preferred

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

State of New Mexico Licensed Professional Clinical Counselor (LPCC), Licensed Mental Health Counselor (LMHC), Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW).

Working Conditions

Environmental:

Office environment; exposure to computer screens.

Physical:

Essential supplemental functions may require maintaining physical condition necessary for sitting or standing for prolonged periods to time; moderate or light lifting or carrying.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Identify which State of New Mexico licensure you possess. Select all that apply.

• Licensed Professional Clinical Counselor
• Licensed Mental Health Counselor
• Licensed Master Social Worker
• Licensed Clinical Social Worker
• Licensed Independent Social Worker

02

Do you possess a Masters degree from an accredited college or university in psychology, counseling, or social work?

• Yes
• No

03

Do you possess Employee Assistance Program (EAP) experience?

• Yes
• No

04

Do you possess an Employee Assistance Professional (CEAP) certification?

• Yes
• No

05

Do you possess four (4) years of experience as a licensed counselor providing direct counseling services to clients?

• Yes
• No

06

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

07

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

08

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV