Emerging Technologies Specialist

Syracuse University is building something new. We're launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You'll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We're looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We're not looking for people who want a job. We're looking for builders who want a mission.

The Emerging Technologies Specialist, Adult & Online Learning is responsible for designing and developing high-quality online courses while serving as an internal expert in emerging instructional technologies, artificial intelligence, and UX/UI design.

This position plays a dual role, contributing directly to course development and leading the exploration, evaluation, and implementation of innovative digital learning solutions. The Emerging Technologies Specialist, Adult & Online Learning collaborates closely with faculty and cross-functional team members to produce engaging, accessible, and effective learning experiences, while also building institutional capacity through training, documentation, and the development of best practices in emerging technologies.

Education and Experience

• Master's degree in Instructional Design, User Experience Design, Education Technology, or a related field.
• At least 3 years of experience in instructional design.
• At least 3 years of experience applying UX/UI design and/or AI implementation in a digital learning environment.
• Hands-on experience with AI tools and applications, including: building or leveraging automations and AI agents to scale content creation, delivery, and evaluating, piloting, and documenting emerging AI tools for instructional use.
• Experience with HTML for basic formatting and accessibility adjustments within LMS environments.
• Knowledge of instructional design frameworks and models.
• Experience with eLearning authoring tools (e.g., Articulate Rise, PlayPosit).
• Demonstrated experience designing and developing online courses, including building content in a Learning Management System (e.g., Blackboard).
• Experience applying ADA required accessibility standards, adult learning theories, and Universal Design for Learning (UDL) principles.
• Strong written and verbal communication skills, including the ability to translate complex or technical concepts for non-technical audiences.
• Demonstrated ability to build and maintain effective professional relationships with faculty, team members, and stakeholders.

Skills and Knowledge

Preferred Qualifications:

• Certification or formal training in UX/UI design.
• Certification or formal training in AI.
• Experience developing courses for higher education.
• Experience in teaching/training.
• Experience in programming.

Responsibilities

Instructional Design & Course Development

• Facilitate organized, adaptive meetings with faculty to gather information, establish course delivery strategies, and build buy-in for the development process.
• Define and outline learning objectives, course structure, content delivery methods, assessments, and complementary learning approaches in collaboration with faculty.
• Articulate and reinforce course development process and clarify faculty responsibilities, as well as establish milestone deadlines, and maintain accountability throughout the project lifecycle.
• Utilize eLearning authoring tools to design interactive, engaging learning experiences.
• Build and update courses in the LMS, ensuring content meets accessibility requirements.
• Lead and collaborate with cross-functional teams, including video production team, and multimedia design team to produce draft and final versions of course material.
• Collaborate closely with faculty and stakeholders to develop course content; maintain strong professional relationships and clear communication throughout the project lifecycle.
• Track and report the statuses of courses throughout the development process.
• Manage courses independently with continued support from the development team.

Emerging Technology & Innovation

• Serve as an internal subject matter expert on UX/UI, AI implementation, and emerging instructional technologies; translate technical concepts for non-technical stakeholders and leadership.
• Research, evaluate, and implement emerging technologies, including Generative AI, in instructional design and content development; document best practices and contribute to institutional innovation strategy.
• Explore and integrate innovative digital learning solutions into course and program development.
• Design AI-driven workflows and automation strategies to improve efficiency in content production, iteration, and delivery at scale.

Training & Professional Development

• Provide training sessions, workshops, and resources for instructional designers and related staff to build capacity in UX/UI, AI, and emerging technologies.
• Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.