Emergency Support Specialist

The City of College Park's Department of Youth, Family, and Senior Services seeks a compassionate, resourceful, and dedicated Emergency Support Specialist to help residents facing food insecurity, homelessness, utility shutoffs, rental assistance needs, and other financial hardships.

The ideal candidate is passionate about helping vulnerable populations, skilled in crisis intervention, and committed to connecting clients with the resources they need to achieve stability and self-sufficiency. As the Emergency Support Specialist, you will play a key role in supporting residents of the City of College Park. You will assess housing needs, help connect clients with resources and community providers, and improve their overall quality of life.

Key Responsibilities

The Emergency Support Specialist functions include, but are not limited to, the following:

• Conduct client assessments to identify immediate needs and eligibility for assistance programs.
• Provide crisis intervention and support to individuals and families experiencing emergencies.
• Assist clients with accessing food, housing, utility assistance, transportation, and other essential services.
• Develop service plans and connect clients to community resources and support networks.
• Maintain accurate and timely client records, case notes, and documentation.
• Advocate on behalf of clients with landlords, utility companies, social service agencies, and other community partners.
• Monitor client progress and provide follow-up support as needed.
• Collaborate with internal staff and external organizations to coordinate services.
• Participate in outreach activities and community resource development.

Minimum Qualifications

Applicants must possess:

• A bachelor's degree in human services, Social Work, Psychology, or a related field is preferred.
• Three (3) years of experience in social services, case management, crisis intervention, or customer support.
• A valid driver's license in their state of residence with a satisfactory driving record.
• Strong communication, organizational, and problem-solving skills.
• Ability to work effectively with diverse populations in high-stress situations.
• Proficiency with Microsoft Office and data entry systems.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Bilingual proficiency in English and Spanish (preferred)

Compensation and Benefits

The starting salary range is $31.79-$33.40 per hour, depending on qualifications, along with a competitive benefits package that includes participation in the Maryland State Retirement System.

Application Process

To be considered, applicants must submit:

• A completed City application (available at www.collegeparkmd.gov )
• A resume
• A cover letter

Failure to submit all documents may result in disqualification.

Application Deadline

This position is open until August 16, 2026.

The City of College Park is an Equal Opportunity Employer.