Emergency Services Technician II - Emergency Services- Full Time
Be the First Line of Support When Every Second Matters.
Join Guthrie's Emergency Department team and play a vital role in delivering exceptional
patient care in a fast-paced environment. As an Emergency Services Technician II, you'll
support patients, families, nurses, and providers while helping ensure efficient emergency
department operations.
Organization Overview
Guthrie is a nationally recognized, not-for-profit integrated healthcare system serving
Northern Pennsylvania and the Southern Tier of New York. Our Emergency Departments
are committed to providing compassionate, high-quality emergency care through
teamwork, innovation, and patient-centered service.
Role Summary
The Emergency Services Technician II (ED Tech II) provides direct patient care and
operational support within the Emergency Department. This role assists with patient care,
diagnostic testing, patient transport, trauma support, and departmental operations while
helping ensure an exceptional patient experience and efficient patient throughput.
Schedule Details
- Full-Time
- Day Shift
- 3 -12s, 7a-7p
- Rotating shifts, weekends, and holidays required
- Schedule varies based on Emergency Department staffing needs
Key Benefits & Perks
- Competitive compensation
- Comprehensive medical, dental, and vision benefits for eligible employees
- Retirement savings plan
- Paid time off
- Tuition assistance and professional development opportunities
- Employee wellness resources
- Collaborative interdisciplinary emergency care team
- Opportunities for career advancement within Guthrie
Recognition / Awards
- Forbes Best Employers for Healthcare Professionals- 2025
- Forbes Best Employers for Women- 2024, 2025
- Newsweek: America's Greatest Workplaces- 2025
- Becker's Best Places to Work- 2024, 2025
- America's Best-In-State Employers (Pennsylvania)- 2024, 2025
Responsibilities
- Stocks and organizes ED supplies and equipment including dietary supplies.
- Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed.
- Measures and documents vital signs accurately and timely.
- Present in the ED waiting area providing support and information to patients and families awaiting care or test results.
- Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties. Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.
- May perform phlebotomy as ordered by the provider or per Nursing Protocol orders.
- Performs circulating role during trauma activations.
- Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results.
- Performs EKGs as ordered by the provider or per Nursing Protocol orders.
- Responds to call bells.
- Assists patients as needed (e.g., ambulation, bed pans, comfort measures).
- Performs hourly rounding in conjunction with the ED RN; documents same in the EHR.
- Performs 1:1 suicide watch as requested.
- Performs the sitter role as requested.
- Identifies needed repairs to equipment or department and submits work orders for same.
- Maintains pre-hospital equipment in an organized, clean manner and communicates with pre-hospital providers.
- Participates in ED staff meetings and ED Shared Governance.
Other Duties
- Performs clerical tasks and duties as assigned.
- Other duties to support departmental operations as assigned.
Qualifications
Education
- High School Diploma, GED, or equivalent required.
Licensure & Certifications
- Basic Life Support (BLS) certification required.
- EMT or EMT-Paramedic certification preferred.
- EKG Certification preferred.
- Phlebotomy Certification preferred.
Experience
- Previous customer service or patient relations experience preferred.
- Minimum of two (2) years of Patient Care Technician or Certified Nursing Assistant
experience preferred.
Skills
- Excellent customer service and communication skills.
- Ability to thrive in a fast-paced Emergency Department environment.
- Strong organizational and multitasking abilities.
- Ability to recognize changes in patient condition and communicate effectively with the healthcare team.
- Knowledge of patient transport, specimen collection, EKG performance, and point of-care testing.
- Strong teamwork and interpersonal skills.
- Commitment to patient safety and exceptional patient experience.
Compensation
Compensation is based on experience, qualifications, and Guthrie's established compensation practices.
Additional Notes
- Provides direct patient care to individuals of all ages and interacts with family members as needed.
- Frequently exposed to blood, body fluids, communicable diseases, and other healthcare-related hazards.
- Frequently exposed to disagreeable sights, sounds, odors, and body waste.
- Subject to indoor and outdoor environmental conditions, including temperature variations while assisting patients entering and exiting vehicles.
- Requires the ability to safely transport patients utilizing wheelchairs, stretchers, and hospital beds.
- Must participate in quality improvement initiatives and departmental shared governance activities.
- Performs routine and repetitive duties in a fast-paced Emergency Department with occasional stress due to patient volume and departmental demands.
- Other duties may be assigned to support Emergency Department operations.