Complex Care Manager - Emergency Dept (M-F) OU Medicine, Inc.
- Full-time
| Location | Norman, OK |
| Job Type | Full-time, Employee |
| Salary | $93,003–$133,842 Per Year |
| Company Size | 501 - 1000 |
| Year Founded | 1889 |
| Headquarters | Norman, OK, US |
| Website | https://www.normanok.gov/Careers |
The City of Norman is seeking an experienced and highly capable Emergency Manager to lead, coordinate, and maintain the City’s comprehensive emergency management program. This position oversees preparedness, mitigation, response, and recovery efforts while ensuring compliance with all state and federal requirements, including National Incident Management System (NIMS), Incident Command System (ICS), and Oklahoma Department of Emergency Management (OEM) regulations.
Serves as the principal advisor to the City Manager, executive leadership, and elected officials regarding emergency preparedness, disaster response, continuity of government, continuity of operations, and community resilience.
Program Administration
Direct and manage the City’s Emergency Management Program, including development, annual review, and maintenance of the Emergency Operations Plan (EOP), Hazard Mitigation Plan, and Continuity of Operations Plan (COOP). Ensure the City’s emergency plans meet or exceed federal regulatory requirements under NIMS and ICS. Coordinate with city departments, local jurisdictions, county officials, state agencies, community partners, and federal entities such as FEMA.
Emergency Operations Center (EOC) Management
Maintain the City’s EOC in a constant state of readiness, including equipment, layout, and operational procedures. Activate and manage EOC operations during emergencies.
Training & Exercises
Develop and conduct training, drills, tabletop exercises, and full‑scale operations to validate emergency plans. Provide community education on emergency preparedness through presentations, public events, and media communications.
Response & Recovery Coordination
Serve as the City’s subject matter expert during emergency activations; conduct and coordinate damage assessments and post‑incident reviews. Manage documentation and submission of federal and state reimbursement claims.
Grant & Budget Administration
Identify, pursue, and manage emergency preparedness grants, ensuring compliance with federal and state grant requirements. Prepare and manage annual budget proposals for emergency management operations.
Inter-Department and Interagency Coordination
Coordinate among all departments within the city to identify needs in advance of disasters and closely manage/coordinate response following an event. Collaborate closely with the Oklahoma Department of Emergency Management and other agencies (colleges and universities, public schools, county, public hospitals, etc.) to ensure statewide compliance and continuity. Works closely with the Office of Communications to prioritize effective public information or instruction for the community before, during and after emergency events. Performs miscellaneous job-related duties as assigned.
Education and Experience: Bachelor’s degree in Emergency Management, Public Administration, Homeland Security, or a related field. Master’s degree in a related field preferred. Five or more years of experience in emergency management or similar public safety roles. Experience in interagency planning, hazard mitigation, large‑scale event coordination and working within Oklahoma emergency management systems or municipal government preferred.
License and Certifications: Valid Oklahoma driver’s license and satisfactory motor vehicle record (out-of-state applicants must obtain an Oklahoma Driver’s license. FEMA ICS/NIMS certifications (ICS 100, 200, 700, 800 required). Oklahoma Certified Emergency Manager (OCEM) or ability to obtain certification, requiring two years of emergency management experience within Oklahoma and completion of required training. IAEM Certified Emergency Manager (CEM) preferred.
Knowledge: Knowledge of emergency management software, alert and notification systems, GIS tools, and public safety communication systems.
Skills: Strong leadership, coordination, communication, and analytical skills. Ability to work under pressure, manage multiple priorities, and respond to emergencies outside regular hours. skilled in anticipating needs of the organization and community; takes proactive steps to meet needs and problem-solve.
The City of Norman is committed to our mission of "Working Together to Deliver Exceptional Service" for the residents and businesses of Norman. Our employees enjoy competitive pay and benefit packages, generous leave and retirement plans, and the satisfaction of doing work that helps make Norman a great place to live, work and play.
