Emergency Department Nurse Manager (RN)

The Emergency Department Nurse Manager has 24 hour accountability for the daily operations in the nursing unit, serving as a role model and leader.  The Emergency Department Nurse Manager oversees and coordinates the emergency care provided by the department and assists the Emergency Department Director with staff development, oversees competencies, assists with quality and risk programs and promotes Jennie Stuart Health goals, philosophies, policies and procedures.

Organizational Expectations

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Maintains compliance with the Emergency Medical Treatment and Active Labor Act (EMTALA) rules and regulations.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

Clinical Practice

• Directs and coordinates emergency care provided within the department.
• Directs department functions.
• Assists Director with coordination and completion of employee orientation process.
• Maintains equipment.
• Implements and maintains infection control measures.
• Monitors employee productivity.
• Oversees working scheduling.
• Assists with quality improvement efforts.
• Complies with hospital, State, Federal and JCAHO regulations.
• Sets role model for others.
• Promotes team effort throughout department.
• Follow through effectively.
• Understands priorities and reacts in a timely manner.
• Procures and distributes medication from secure locations per work assignment according to established policies, procedures, and protocols.
• Maintains credential appropriate for the Emergency Department (ACLS, BLS & PALS).

Administrative 

• Communicates effectively with peers, staff, leadership and providers.
• Works well in helping define work goals.
• Presents as mentor.
• Shows effective counseling skills ∙ Seeks assistant when needed to make decisions
• Communicates responsibility for actions.
• Utilizes effective interpersonal skills to interact with patients, families, fellow workers, medical staff and visitors.
• Demonstrates behavior standards established in Community Cares
• Works as part of a team:

1. 1. Performs duties willingly and with initiative
   2. Shares information
   3. Treats other with consideration, courtesy and respect
   4. Remains calm; works effectively in stressful situations
   5. Demonstrates judgment and tact

Communication

• Adheres to ethics and compliance standards.
• Develops goals for self ∙ Understands healthcare complications
• Monitors customer service and employees responsiveness
• Monitors department safety
• Arranges own knowledge base and development by attending formal and informal educational activities and shares knowledge with others.
• Demonstrate ability to work independently within scope.
• Assures standards set forth by state, TJC and other agencies are met.
• Active on selected committees for the purpose of exchanging information and participating in performance improvement.
• Must promote good public relations for the department and Jennie Stuart Health while maintaining patient/customer confidentiality.
• Participates in self-evaluation and develops a professional plan for development based on unit goals/strategic plans.
• Attends staff meetings, providing input and evaluation into unit strategic plans, operations and performances improvement.
• Arranges own knowledge base and development by attending formal and informal educational activities and shares knowledge with others.
• Participates in self-evaluation and develops a professional plan for development based on unit goals/strategic plans.
• Demonstrate ability to work independently within scope.
• Active on selected committees for the purpose of exchanging information and participating in performance improvement.
• Shall comply with applicable policies, procedures, law and regulations
• Assist others in learning about applicable policies, procedures, laws and regulations and how to honor their intent.
• Shall encourage staff to Speak Up for Safety by reporting matters of concern to the appropriate party.
• Identifies ways to improve Jennie Stuart Health’s compliance with applicable laws and regulations.
• Find ways to help others feel comfortable reporting matters of concern to the appropriate party.
• Shall not exercise or be complacent to acts of retaliation as a result of staff reporting safety concerns.
• Accountable for all quality metrics including but not limited to reduction of SSE, HAI’s and Hand Hygiene compliance.

Accountability/Leadership

• Assist with staff selection and development
• Consistently strives to increase productivity
• Contributes to assisting with decreasing overtime
• Monitors Trends
• Assists in finding cost reductions within the department
• Provides in-services to staff as needed